To become a leader at the John Lewis Partnership, we’re looking for people who are rather exceptional. Our leaders are people who can motivate our Partners – by helping them gain a better understanding of our customers and their needs and, in turn, what the Partnership needs from them to achieve that.
But as well as having a handle on the bigger retail picture, they’re also people who are genuinely enthused about helping our Partners fulfil their own potential. It is, after all, our Partners that give us our competitive advantage and it’s up to you, as a leader, to unlock that.
Most of our Management opportunities are in customer-facing departments such as John Lewis branches (including Selling Departments, Catering and Stock Replenishment), but there are also management roles at other operational support functions including Distribution, Finance, Supply Chain and Administration.
You’ll find two major types of Management roles to apply for at John Lewis – Senior Manager and Section Manager jobs.
Managers are measured against our Partnership behaviours – this is ‘how’ things are done as well as ‘what’ is achieved and in our co-owned business these elements have equal importance. At John Lewis, it’s about achieving outstanding Sales, Profit and Customer Service results, but what makes us different is the annual Partner survey results are just as important.
You’ll lead our Partners by example as you inspire your team to achieve success. You’ll already have management potential in our business by being experienced, motivated and ambitious, as well as having line manager experience in a commercial environment.
Leadership roles at John Lewis aren’t quite the same as anywhere else in the retail industry, and that’s because rather than employees, you’ll be managing a team of Partners who, like you, co-own the business. You’ll need great people skills to build relationships with your team as you’ll find the Partners in your team will be quick to question business decisions, proactive about what our performance looks like and share in the responsibility of making us a success.
Co-ownership is a privilege, but it also carries a responsibility – we work hard, because we want to do well. We want people who appreciate what the Partnership difference means, both on a personal level and among their teams, who can find the best ways to channel this as a result.
As a Section Manager, you’ll be responsible for your part in a multi-million-pound turnover area (be that within Fashion, Home and Electricals or Technology) and provide vital support alongside your fellow Section Managers to the Operations Manager who heads up the department. Your accountability encompasses four main areas – Partners, Customer, Sales and Profit.
You’ll enjoy and be able to adapt to change as every day is different, and the pace is fast. You will be forward thinking, proactive and self-motivated and enjoy working as part of a team, influencing decisions about both your own section as well as the branch as a whole. Driving sales and profit, as well as your Partners’ personal development (not forgetting your own!), are all critical to being a successful Section Manager – if you think you can do this and are looking for the sense of pride and satisfaction that goes with it, then this role could be the right role for you.
Being a Section Manager at John Lewis feels like managing your own shop within a much bigger one as the responsibility is significant. You are empowered to make a difference through co-ownership whilst developing your Partners to do the same. The role would suit someone who is dynamic, proactive and thrives in a challenging, customer facing environment where no two days are the same.’
Jonny, Section Manager, John Lewis Newcastle
You’ll typically lead and engage a team of around 15 Partners, developing them to ensure they meet set operational standards – all whilst delivering the high levels of service we’re renowned for.
The main focus of your role will be excellence in shopkeeping standards, inspiring Partners to achieve the highest standards of customer service, housekeeping, merchandising, as well as nurturing your team’s skills and encouraging Partner development and creating a great working environment for your team.
To apply for our Section Manager roles, you’ll need or benefit from providing:
There are opportunities for Section Managers in our branches, Distribution Centres and more across the UK. Visit our search jobs page or set up job alerts and we will alert you when a vacancy becomes available in your preferred location. Apply for Section Manager jobs now. Apply for Section Manager Jobs now
As a Senior Manager, you’ll need to bring our business strategy to life by driving continuous development – communicating what that means so Partners understand the contribution they make to the bigger picture. You’ll also make sure everyone operates in a way that adheres to our guiding principles.
As a Senior Manager in a John Lewis branch, you’ll be right at the heart of this leadership team. You’ll bring our strategy to life, promote the customer service we’re famous for and ensure it’s a place that every one of the Partners in your team is happy to work – by embedding democracy and building capability from within. You’ll listen to customer feedback and take on-board the ideas Partners have. In short, you’ll make sure everyone has their say.
Day to day activities will be subject to your area, but they will likely involve:
There are opportunities for Senior Managers in our branches, Distribution Centres, Contact Centres and more across the UK. Visit our search jobs page or set up job alerts and we will alert you when a vacancy becomes available in your preferred location. Apply for Senior Manager jobs now.
As well as a unique work atmosphere, with a management career at John Lewis you’ll also enjoy other benefits of being with the UK’s largest employee-owned company. While at higher Partnership Levels you’ll take on more responsibility, you may also be entitled to additional benefits such as additional holiday, medical insurance and additional pension contributions. You’ll also receive other Partner benefits such as:
We have a range of opportunities available whether you’re looking for full-time or part-time Management jobs. Section Manager roles may involve flexible hours that could include weekends and evenings. Please check individual job descriptions to find the specified hours for each role.
Across different periods, temporary roles such as maternity cover jobs for Senior Management roles may become available. Register for an account and create a job alert to learn about these specific opportunities as soon as they become available or continue to check back regularly.
With 50 John Lewis branches and additional Contact Centres, Distribution Hubs and Head Offices across the UK, there are a wide range of full and part-time, temporary and permanent leadership career opportunities available. Take a look now for available Management Jobs in London, the Southwest, the South East, the Midlands, the North, Wales and Scotland. Apply for Management jobs now.
See our latest Management opportunities at John Lewis below. Apply now.
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