Our customer service is award-winning. And there’s a reason for that. As Partners, we all understand that only we can make our business a success. So it’s a pleasure to go the extra mile knowing we’re the ones who’ll be rewarded for our efforts. This is why we like to make sure our customers are looked after every step of the way. In-store. Online. Or on the phone at any of our modern contact centres.
When a customer calls there’s a certain level of expectation. And working as an inbound contact-handling representative, it’s up to our Partners to deal with these calls in the most appropriate manner, reaching a swift and satisfactory conclusion for all involved. If you’re able to take on a high volume of queries in a calm and confident manner, this could be the perfect department for you.
Contact Centre Jobs
We have all sorts of call centre vacancies for those looking to join us. Roles include Customer Service Advisors, Customer Support Advisors, Customer Order Administrators (some of our Partners even take on a dual role between service and orders), Gift List Administrators, Customer Relations Managers and Contact Centre Manager jobs.
We service our customers through the following departments: Customer Orders, Gift List, Customer Service, Customer Support and Customer Relations.
Customer Service Advisor Jobs
Most of all our customers need to know that we’re there for them, no matter what their query. Whether that’s to order a fridge, get directions to a store, to buy a wedding present from a Gift List, to rearrange a delivery or sometimes to deal with an unhappy customer. It’s our job to ensure that however they felt when they called, they put down the phone feeling positive about us.
Within this role, you will:
- Offer vital customer support while hitting targets
- Openly demonstrate a passion for merchandise and selling
- Represent our brand to the highest level while dealing with customer enquiries
Will I suit this role?
If you’re resilient, enjoy variety and suit a fast-paced environment, then you’ll be at home here. As the first point of contact for our customers, you should have a high level of attention to detail and be professional, patient and understanding at all times.
Case Manager Jobs
We’re looking for individuals who can rise to every challenge and be resourceful in solving customer queries. By listening, empathising and asking the right questions, you’ll clearly identify the best possible solution for each problem you encounter.
As part of our team, your responsibilities include:
- Understanding the root cause of a customer query
- Providing valuable data in order to analyse trends
- Delivering a consistently exemplary customer experience
Will I suit this role?
In order to be successful in this role, you should have a passion for customer care and have the ability to view every contact through the eyes of the customer. This role may not be for the faint of heart, as you’ll need to evaluate all of the information provided to you and be able to thrive off making quick but accurate decisions.
What does it mean to be part of our Contact Centre?
What’s important is that whatever level you join, you’re approachable and engaging, articulate and calm, informative and intuitive and can always, always put our customers’ interests first. This means customer service experience is ideal and for the manager’s roles, supervisory experience is a must too. But above all you’re good to talk to, feel comfortable selling through great service and want to help.
We’ll also help you get to where you want to be with our first-class training and development. We believe in nurturing our talent and providing the guidance and support necessary for every Partner to flourish in their career. All we look for in return is enthusiasm, passion and a willingness to learn and grow with us.
What benefits are available to me when joining?
There are a whole range of benefits that we offer Partners. You will be eligible for the Partnership Bonus, where you’ll receive a percentage of your annual salary every year. After three months of service, you’ll receive a discount card which entitles you to 25% off goods in John Lewis and 15% off goods in Waitrose.
In addition to this, you’ll have access to a £250 learning and training subsidy every year, which includes any qualifications you wish to take. You’ll also get access to our PartnerChoice – our online hub of exclusive offers, which includes reduced rates at local restaurants and on holidays. Learn more about our benefits.
Explore our latest roles within our Contact Centres below. Apply now.
Latest John Lewis opportunities