Our customer service is award-winning. And there’s a reason for that. As Partners, we all understand that only we can make our business a success. So it’s a pleasure to go the extra mile knowing we’re the ones who’ll be rewarded for our efforts. This is why we like to make sure our customers are looked after every step of the way. In-store. Online. Or on the phone at any of our modern contact centres.
When a customer calls there’s a certain level of expectation. And it’s up to our Partners to deal with these calls in the most appropriate manner, reaching a swift and satisfactory conclusion for all concerned.
But most of all our customers need to know that we’re there for them, no matter what their query. Whether that’s to order a fridge, get directions to a store, to buy a wedding present from a Gift List, to rearrange a delivery or sometimes to deal with an unhappy customer. It’s our job to ensure that however they felt when they called, they put down the phone feeling positive about us.
We service our customers through the following departments: Customer Orders, Gift List, Customer Service, Customer Support and Customer Relations.
We have all sorts of roles available within our contact centres. Customer Service Advisors and Team Managers, Customer Support Advisors and Team Managers, Customer Order Administrators and Team Managers (some of our Partners even take on a dual role between service and orders), Gift List Administrators and Customer Relations Managers.
What’s important is that whatever level you join, you’re approachable and engaging, articulate and calm, informative and intuitive and can always, always put our customers’ interests first. This means customer service experience is ideal and for the manager’s roles, supervisory experience is a must too. But above all you’re good to talk to, feel comfortable selling through great service and want to help.
Latest John Lewis opportunities
£8.93 - £11.16 (equivalent to an annual salary between £16,890 - £21,108) + competitive benefits
Closing Date: 1/7/2018