Home Services

The thought of carrying out home improvements can be a daunting experience for our customers. They come to us knowing that they’ll receive award-winning service from our knowledgeable, trustworthy and professional Partners. Whatever the size and scope of their project, from replacing a carpet in one room to having a whole new kitchen or bathroom designed and installed, we are there to support our customers every step of the way. 

Our home improvements offer is fully national right across the UK, working in teams of Regional Estimators, Planners and Installers. Our interactive video below showcases exactly what careers we have to offer and our Partners explain what they love about their jobs here:

 

Home Services opportunities

Windows Estimator

What Will I Do As A Windows Estimator?

  • As an estimator, you will be mobile across your Region, visiting customers’ homes. Our routing system automatically assigns customers to you and generates a route for you to follow each day, starting and ending at a designated location,,  allowing time for a lunch break.
  • Using your sales, Customer Service skills and product knowledge, you will be responsible for measuring and producing  a quote on window dressing products. This is a customer-facing role that involves providing customers with detailed knowledge and bespoke accurate estimates, using our computerised systems. 
  • The role requires exemplaryCustomer Service, as you will be visiting Customer Homes to complete a full on-site survey for preparation and materials for multiple projects. You will be responsible for providing accurate, error free work, demonstrating excellent communication skills and aim to gain an acceptance of the plans you produce from every Customer, on site where possible. 
  • You will have a small amount of administration time each day, to follow up with customers that have not yet accepted an estimate and answer any emails or queries, action any required revisions. You will be required to keep any  mandatory training up to date, including mandatory weekly and monthly maintenance checks of your allocated vehicle.  
  • Opportunities to cross train across services.

Will I Suit This Role?

We look for individuals who are able to work flexibly and  independently and although you are provided with your appointments, time management is key to ensure your day runs smoothly. You will be someone with outstanding Customer focus and a real hunger to sell to the Customer, the product that best suits their needs. 

Estimators are provided with a dedicated, John Lewis & Partners branded van to be used exclusively for work purposes. You will be responsible for performing basic vehicle checks each day and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van.

Flooring Estimator

What Will I Do As A Flooring Estimator?

  • As an estimator, you will be mobile across your Region,.  You will be visiting customers’ homes. , Our routing system automatically assigns customers to you and generates a route for you to follow each day, starting and ending at a designated location, at a designated start point and ending the day at the same location,  allowing time for a lunch break. 
  • Using your sales, Customer Service skills and product knowledge, you will be responsible for measuring and producing  a quote on flooring products. This is a customer-facing role that involves providing customers with detailed knowledge and bespoke, accurate estimates using our computerised systems. 
  • The role requires exemplary Customer Service, as you will be visiting Customer Homes to complete a full on-site survey for preparation and materials for multiple projects. You will be responsible for providing accurate, error free work, demonstrating excellent communication skills and aim to gain an acceptance of the plans you produce from every Customer, on site where possible.
  • You will have a small amount of administration time each day, to follow up with Customers who have not yet accepted an estimate, to answer any emails or queries, and to action any required revisions. You will be required to keep any and  mandatory training up to date, including mandatory weekly and monthly maintenance and checks of your allocated vehicle.  
  • Opportunities to cross train across services.

Will I Suit This Role?

We look for individuals who are able to work flexibly and independently and although you are provided with your appointments, time management is key to ensure your day runs smoothly. You will be someone with outstanding customer focus and a real hunger to sell to the Customer, the product that best suits their needs. 

Estimators are provided with a dedicated, John Lewis & Partners branded van to be used exclusively for work purposes. You will be responsible for performing basic vehicle checks each day and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van.

Kitchen and Bathroom Planner

What Will I Do As A Kitchen & Bathroom Planner?

  • Complete in-home consultations with customers, getting an in-depth understanding of vision & requirements. This includes taking all necessary measurements.
  • Keep up to date with current and classic home design and improvement trends, and use this to guide your customers.
  • Use in house tools and equipment to produce design and final estimates for the project.
  • Opportunities to cross train across services.

Will I Suit This Role?

We look for individuals who are able to work flexibly and independently and although you are provided with your appointments, time management is key to ensure your day runs smoothly. You will be someone with outstanding Customer focus and  a real hunger to sell to the Customer, the product that best suits their needs. 

Planners are provided with access to a John Lewis & Partners branded pool van, via one of the shops in  your region. You will be responsible for performing basic vehicle checks and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van. 

Home Furnishings Installer

What Will I Do As A Home Furnishings Installer?

  • As a Home Furnishings Installer you will be mobile across a Region.  You will be visiting Customer homes, Our routing system automatically assigns Customers to you and generates a route for you to follow each day, starting at a designated start point (where you will collect goods to be installed) and ending the day at the same location,  allowing time for a lunch break 
  • In the customer’s home, you will be responsible for fitting and installing their new window dressing, providing a high level of Customer Service and communication skills. 
  • Opportunities to cross train across services.

Will I Suit This Role?

We look for individuals who are able to work flexibly and independently and although you are provided with your appointments, time management is key to ensure your day runs smoothly. You will be someone with outstanding Customer focus, attention to detail and a desire to succeed, each time, every time.Installers are provided with a dedicated, John Lewis & Partners branded van to be used exclusively for work purposes. You will be responsible for performing basic vehicle checks each day and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van.

Estimating & Planning Managers

You’ll lead our Partners by example as you inspire your team to achieve success. You’ll already have management potential in our business by being experienced, motivated and ambitious, as well as having People Manager experience in a commercial environment.

Leadership roles at John Lewis aren’t quite the same as anywhere else in the retail industry, and that’s because rather than employees, you’ll be managing a team of Partners who, like you, co-own the business. You’ll need great people skills to build relationships with your team, as you’ll find the Partners in your team will be quick to question business decisions, proactive about what our performance looks like and share in the responsibility of making us a success.

You’ll typically lead and engage a team of around 15 – 20 field Partners, developing them to ensure they meet set operational standards – all whilst delivering the high levels of service we’re renowned for.

The main focus of your role will be inspiring Partners to achieve the highest standards of Customer Service, and sales conversion, as well as nurturing your team’s skills, encouraging Partner development and creating a great working environment for your team that meets all Health and Safety regulations and compliance. You will build great relationships with your Field Team Peers, our branches and Customer Care Teams, supporting the very best End to End Customer Journey.

Field Managers are provided with a dedicated, John Lewis & Partners branded van to be used exclusively for work purposes. You will be responsible for performing basic vehicle checks each day and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van. As a Manager you will also ensure your teams vehicles are maintained and complete regular checks on these also. 

Fitter and Installations Managers

As a Fitter and Installer Manager, you’ll either lead a team of  Partner Installers or Third Party Installers to achieve success. You’ll already have management potential in our business by being experienced, motivated and ambitious, as well as having People Manager experience in a commercial environment.

You’ll need great people skills to build relationships with your team and with Customers, you will also be responsible for recruiting and onboarding a network of Third Party Installers across your region to meet demand who will deliver the John Lewis Magic. 

The main focus of your role will be inspiring Partners and Third Parties to achieve the highest standards of Customer Service, as well as nurturing your team’s skills and encouraging Partner development and creating a great working environment for your team that meets all Health and Safety regulations and compliance. You will build great relationships with your Field Team  Peers, our branches and Customer Care Teams, supporting the very best End to End Customer Journey.

Field Managers are provided with a dedicated, John Lewis & Partners branded van to be used exclusively for work purposes. You will be responsible for performing basic vehicle checks each day and are personally liable for any parking tickets/traffic offence tickets received while in possession of the van. As a manager you will also ensure your teams vehicles are maintained and complete regular checks on these also. 

What benefits will I receive for working in John Lewis Home Service? 

Our extensive benefits package rewards our Partners for their time and energy. We offer a huge range of perks when you join us, including Partnership Discounts at John Lewis & Partners and Waitrose & Partners, holiday and leisure facilities, and the Partnership Annual Bonus. 

But more than the material benefits, you will have the unique opportunity to work for an entrepreneurial part of one of Britain’s best known retailers. You’ll work in an environment where your ideas are welcomed and encouraged – and you will have the opportunity to shape the future of John Lewis Home Improvement and work as part of something exciting.    

What training and support will I receive? 

At the John Lewis Partnership, we’ll never expect you to go it alone. That’s why we offer first-class training and development opportunities, and provide dedicated Home Service Trainers who support our Partners to develop their technical skills and product knowledge. Your peers and management will be there to help grow and develop you, and your ideas.

We also recognise that support may come in the sense of working flexibly, which is something that the John Lewis Partnership holds at its core to ensure all its Partners have a valued work-life balance. We welcome all conversations relating to flexibility at interview, to ensure your happiness as a Partner, and your long term wellbeing. Some examples of flexibility include: 

  • Part-time working 
  • Job share
  • Adjusted start and finish times
  • Reduced hours
  • Compressed hours

What next?

If you’re interested in joining one of our Home Service careers, click here to view all of the current vacancies we have to offer. Use your postcode in the search function to narrow down the vacancies closest to you. If you can’t find what you’re looking for at the moment, you can also register for job alerts and follow us on Facebook, Twitter and LinkedIn.

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