To ensure that you are always kept up to date with the availability of John Lewis and Waitrose jobs, you can find a ‘Register for alerts’ button on most pages on JLPJobs. Once selected, you can login into your account and set your preferences in order to start receiving alerts – this can be done by job type, region, location and hours. If you haven’t got an account you will be able to create one on this page.
To cancel an email alert, you can do this under ‘Manage job alerts’ in the Candidate Communication Centre – accessible using the link to the top right of every page on the JLPJobs website.
If you need disability support when submitting an application, at JLP, we will always support in making reasonable adjustments for candidates where required.
If you require extra support at any stage of the application process, please let us know. You can contact us by:
If you require adjustments specifically at interview stage please ensure you answer ‘yes’ to the following question in the further questions section of the application form:
on of the application form:
For further information on the support available to you, please take a look at our accessibility page here.
If you are looking to apply for a job at Waitrose or John Lewis, you will need to be 16 years old or ‘minimum school leaving age’. If you are aged between 16 and 18, there are restrictions on what hours we can offer you and for certain roles. Please read the vacancy information carefully to ensure there is no age restriction stated.
Due to current regulations called the Working time Directive and Local Education Authority rules we are unable to accept applications from candidates who have not reached the minimum school leaving age. This is due to the restrictions on what duties you are allowed to perform and the level of supervision required at all times.
This is defined as: You must have left school and have reached the age of 16 by the start of the new school year.
For more details please go to https://www.gov.uk/know-when-you-can-leave-school
For some roles this is possible but please think about the type of role that will suit you and your goals, and only apply for appropriate vacancies. If you are invited to an interview we will treat the other applications as a duplicate.
Seasonal Temporary Branch Roles
You can only apply for one Seasonal Temporary role in the same branch at any given time, however you will be able to list up to two further preferences for other Seasonal Temporary roles in the same branch on your application form. If you decline an offer for the role, withdraw from that vacancy or are unsuccessful at any of the assessment stages you will be able to apply for another Seasonal Temporary role in the same branch. If you want to apply for a non-Seasonal Temporary role at the same time you will be able to do so.
If you are looking for John Lewis and Waitrose jobs near you and a branch is not appearing in the dropdown list it means that there are currently no vacancies for that branch.
You should refer to the first question above regarding ‘setting up job alerts’ and if a JLP branch near you begins recruiting, you will automatically be emailed when a vacancy that matches your preferences is live.
You can find a ‘Register for alerts’ button on most pages on JLPJobs.
If you’re interested in joining JLP and are looking for a new job with us, all vacancies for our new John Lewis and Waitrose branches, both full and part-time, will be advertised on JLPJobs.
If the new branch is not yet listed, then this would either mean we’re still finalising the details of our opening date or still looking to confirm that a store will be built in that location.
If you are looking to access the JLP Communication Centre, every page on JLPJobs has a link on the top right of the page. Click on the link to login to your account.
Alternatively, you can click here.
While you’re completing your application John Lewis/Waitrose role, our system will be sending you emails in the background to inform you that you can now move on to the next stage of the application process.
If you complete your application fully in one sitting, no further action is required despite these emails. They’re only to remind candidates who have potentially taken a break and intend to complete their applications later in the day.
Take note of the time and date these emails were sent if you’re unsure.
If you are interested in checking how your John Lewis or Waitrose application is progressing, you will be able to log in to the Candidate Communication Centre daily to find out the progress of your application. All outcomes will be delivered via email to ensure you have the most up to date information on your application as soon as possible. We also recommend that you check your junk mail too.
Unfortunately, During our Peak recruitment season (1st September – 30th November) we’re unable to offer individual feedback on our volume vacancies.
To ensure we can progress your application as quickly as possible, all our tests need to be completed within two days of receiving the invitation email. We recommend you complete these as soon as possible to avoid missing the deadline and your application being withdrawn.
In August 2023, we’re improving and updating our online tests which means if you’re applying for more than one role you may need to complete the new test. If you successfully pass the new test, you won’t need to retake it if you apply for another role within a 6 month period.
Our online tests are compatible with all devices but for the best experience, you may want to us a desktop or laptop computer.
If you are having issues completing your online test, please try the following:
If you are still experiencing issues, please contact us directly on 0345 6100328
In August 2023 we’re improving and updating our online tests. If you apply for the same type of role you may have to complete the online tests. If you successfully pass the new test, our system will save the test score and you won’t have to complete it again within a 6 month period. You will only be required to do another online test if you are applying for a completely different role or are applying once 6 months have elapsed.
We’re afraid that we are unable to give you any specific feedback following the unsuccessful completion of one of our tests. However, we would recommend referring to the preparation pages on our website for any future applications you may wish to make.
These can be found on the ‘Road to the Partnership’ page.
Right to Work documents are required from all candidates to provide evidence of their entitlement to work in the UK. If you are applying for a role in one of our Channel Island locations, these documents will be checked and authorised by the Partner conducting the assessment. For all other locations, these documents will be checked later in the recruitment stage when we extend a formal offer to you, via our third party digital right to work provider, Zinc. Please note, digital right to work checks are currently limited to individuals with in-date UK or Irish passports due to government regulations. If you hold other right to work document types, you will be asked to have your documents checked via one of our Stores. More information can be found on our FAQ’s page: https://www.jlpjobs.com/how-to-apply/faqs/
Failure to provide satisfactory evidence of your right to work in the UK will prevent you being able to progress with joining our business.
It is the John Lewis Partnership’s legal obligation to ensure that anyone we are looking to employ is legally entitled to work in the UK before their employment begins.
For more information on what documents you can bring to show you have the right to work, and more details, please follow this link to the Government Website:
https://www.gov.uk/legal-right-work-uk
If you cannot attend your John Lewis/Waitrose interview, you can reschedule by logging into the Candidate Communication Centre.
Please note if you press the reschedule button your current interview slot will be deleted.
Alternatively, you can contact us to reschedule your interview by contacting us here:
Email: recruitment@partnershipservices.co.uk
Phone: 0345 6100328
Please ensure you let us know at least 48 hours in advance of your interview.
Our interview slots are available on a first come, first served basis and spaces are limited. Therefore, we advise you to promptly choose a slot to confirm your attendance.
If you have a request to adjust your start date or contractual hours you need to contact the branch directly so they can check their rota to see if they can accommodate this request. Once a new agreement has been made, the branch will need to let us know so we can make all the necessary changes on our system.
The UK Government approved the use of digital right to work identify checking providers in 2022. If you have an in date UK or Irish passport your document can be checked fully remotely by our chosen identity checking provider, Zinc.
Please note, digital right to work checks are not applicable if you are being hired for a role in one of our Channel Island locations.
The digital right to work check is currently limited to individuals with in-date UK or Irish passports due to government regulations. This is not a decision made by the John Lewis Partnership, but is part of the legal framework set by the government. You can find out more here by visiting the GOV.UK website: https://www.gov.uk/government/publications/digital-identity-certification-for-right-to-work-right-to-rent-and-criminal-record-checks/digital-identity-certification-for-right-to-work-right-to-rent-and-criminal-record-checks
If you do not have an in-date UK or Irish passport, you will need to visit a local Waitrose or John Lewis branch to submit your right to work documentation in person. This ensures that we comply with our legal requirements for right to work checks.
Our Talent Acquisition team will send your Offer of employment, which can be reviewed in your candidate portal on JLP.com. Alongside receiving your offer, you will automatically receive a link via SMS and email to the secure Zinc portal. Zinc will identify the document type(s) you upload. If you complete your right to work check via Zinc, but upload documents other than an in-date UK or Irish passport, you will receive an email from Zinc stating that our Talent Acquisition team will contact you. You will then receive an email requesting you submit your right to work documents in person at your nearest Waitrose or John Lewis branch.
If you prefer to submit your right to work in-person and not via Zinc, please contact the Talent Acquisition team with the subject line: Right to Work, In-person check
Zinc has a live chat available on their website 24/7. Candidates should utilise this support in the first instance for help from a member of the Zinc support team.
Further FAQ’s can also be found via the following link:
Candidate FAQ’s – Zinc knowledge base (zincwork.com)
Yes, using the digital service is optional. If you prefer, you can submit your right to work documentation in person at a local Waitrose or John Lewis branch. Your Offer of employment is subject to the completion of satisfactory checks and the entitlement to work in the UK. The right to work check is only required if you are offered a role within the Partnership.
You will need to bring original documents that prove your right to work in the UK before you can begin working for John Lewis Partnership. A list of acceptable documents can be found on the GOV.UK website:
https://www.gov.uk/prove-right-to-work#:~:text=If%20you%20do%20not%20have,naturalisation%20as%20a%20British%20citizen
If you need help locating your closest store please use our Shop locator tools:
Waitrose: https://www.waitrose.com/find-a-store/
John Lewis: https://www.johnlewis.com/our-shops
Please note, Waitrose shops within Shell, Welcome Break, Dobbies and other franchise sites will not be able to process your right to work documentation.
