Financial Services

John Lewis Financial Services is a growing area of the Partnership and we want you to help us achieve our ambitious plans. Our team is responsible for a distinct and differentiated set of Financial Services products significantly accelerating growth which means there has never been a more exciting time to join us. You can proudly be yourself at the John Lewis Partnership and our people make us a truly inclusive place to work.

Financial Services Opportunities at John Lewis

Within Financial Services, you’ll find a varied and interesting career, whether it’s working within Commercial, Digital, Marketing, Operations or Customer Experience. Each and every one of these teams makes a contribution to the overall success of the John Lewis Partnership and you will have the advantage of being part of two of Britain’s best loved brands. 

As each role has different responsibilities please check out the essential & desirable experience required before applying. We are looking for people who are excited about making a difference to our customers’ lives through exciting and differentiated products – discover more about some of our roles below.

Our teams are based in Victoria, London and we have a blended approach to working from home and in the office. When you join us you will be able to have a conversation with your People Manager about when you will be needed in the office. Your development is important to us so we will provide you with training and development opportunities to fulfil your potential.

Commercial roles

Working within one of our commercial teams you will be focused on ensuring our customers are delighted with our range of Financial Services products. From Foreign Exchange, Insurance through to our Partnership Card, you will work with your colleagues to deliver a customer focused, market disruptive product that drives value for our customers and business.

What roles are in this team?

  • Commercial Lead
  • Commercial Manager
  • Ops & Capability Assistant
  • Commercial Assistant
  • Customer Experience Assistant
  • Pricing Manager

Will I suit this team?

We are looking for forward-thinking individuals who have experience in how a Financial Services proposition and product is run – from driving customer engagement to ensuring we get the best value out of our propositions and providers.

If you’re customer focused, thrive on working in a collaborative team, data oriented and enjoy a fast-paced environment, then this could be the perfect team for you.

New Product Development roles

This team is all about developing our strategy and delivery of new products and propositions for John Lewis Financial Services. You will need to understand financial services markets and products, our current and target customers through research and insight as well as being able to maintain existing relationships while developing new ones too.

What roles are in this team?

  • New Product & Capability Development Lead
  • New Product & Proposition Development Manager
  • Capability Development Manager
  • Senior Business Analyst

Will I suit this team?

If you thrive in developing great solutions for our customers in the form of new products, this team will definitely appeal to you. If you’re customer focused, enjoy working in a collaborative team, and enjoy a fast-paced environment, then this could be the perfect team for you.

Digital roles

In our digital team you will develop how our customers experience the digital touchpoints specific to Financial Services. You will also apply market leading approaches to our digital-led customer interactions, such as desktop and mobile. This team is also responsible for our digital acquisition marketing, understanding how customers search for Financial Services products and information.

What roles are in this team?

  • Digital Lead
  • Product Manager
  • Product Owner
  • Digital Marketing Lead
  • Digital Marketing Manager
  • Aggregator Manager

Will I suit this team?

We are looking for creative and innovative thinking people to join our Digital team. You will understand a customer problem and create a solution that not only solves the problem but drives value too. If you’re customer focused, thrive on working in a collaborative team, and enjoy a fast-paced environment, then this could be the perfect team for you.

Risk and Compliance roles

Our Risk and Compliance team are subject matter experts providing guidance and advice to stakeholders within our Financial Services teams.

What roles are in this team?

  • Risk Manager
  • Compliance Manager

Will I suit this team?

If you like to get stuck in and provide the guardrails for a Financial Services business you will fit right in. We are looking for Partners who can be confident in owning and embedding the Risk and Compliance agenda as set out by financial regulators. You will be the link between the Financial Services team and the Partnership Board as you will play a critical role.

What support will I receive?

At the Partnership, we’ll never expect you to go it alone. That’s why we offer first-class training and development opportunities, in order to help you prosper in your career. There are many pathways you could take, whether you want to progress into a management role, branch out into a different specialism, or simply work on your self-development.

What benefits are available at the Partnership?

Our extensive benefits package rewards our Partners for their continuous time and energy. We offer a huge range of perks when you join us, including an annual bonus, subsidised dining facilities, holiday and leisure facilities, and even Partner support which is available for our people six days a week. To find out more, visit our dedicated benefits page here

What next?

If a career in our Financial Services team is what you’re looking for next, take a look are our current job opportunities. If you can’t find what you’re currently looking for, register for job alerts and follow us on LinkedIn for future updates.

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