Digital Jobs

Online is big business for the John Lewis Partnership. We’re innovating. We’re growing. Therefore, it’s a key focus for us. We need digital specialists who can ensure we keep ahead of the digital curve.

We’re at the forefront of developing new ways to allow our customers to shop. Whether it’s ordering groceries online, browsing the latest fashion accessories on their tablet, or looking up the best travel insurance for their holiday on their phone.

Digital Opportunities at the Partnership

More and more of us have ‘clicked’ with digital. So our business has changed. Now we’re omni-channel, which means that the internet, mobile app, call centres and home delivery are as much a part of John Lewis & Partners and Waitrose & Partners as our stores are.

Ordering through our website or our ‘click & collect’ service, there is only one direction our online business is going and that’s up. Join our Digital team and you’ll be critical in joining all the dots of our business together.

Key projects we’re working on: Customer and Partner App Development, Content & Commerce, Loyalty and Personalisation. We’re looking for Digital Designers and Digital Content Creators to bring a creative flair to these projects, and the many more that we have in the pipeline.

Technology we use: GCP, AWS, Adobe AEM, React, Elasticsearch, Web services, SOA, REST API, Micro services, Cloud Technologies, React/Flux, Node.js, AngularJS and Java.

As Partners in Digital at Waitrose & Partners we all play a part in creating amazing products and services our customers love and to help deliver the profitable growth that sustains the Partnership for the future. Everyday in every way our Partners set about to engineer amazing in Digital. Watch our video to learn what it means to Partners who are leading this Digital Development…

Where Are Our Digital Jobs Based?

Our digital teams are located at both our Head Office locations. John Lewis & Partners roles will be based in London, Victoria and Waitrose & Partners roles are based in Bracknell, Berkshire. You should expect a small amount of travel between the two as we work together on many initiatives and projects.

Digital Jobs With Us

The Digital team are right at the heart of new and exciting developments for our brand and customers. We achieve this through the use of innovative technology across the business and customer touch points which incorporate web, apps, store and customer services.

Take on a digital career with a difference at the John Lewis Partnership. We have a wide range of roles which are crucial to our success as a business, including Product Owners & Managers, UX Designers, UI Designers, Product Engineers and Delivery Leads.

Product Owner Jobs

We are constantly looking to develop our digital offer to customers. You could specialise in a number of different business areas including E-commerce, IT and Marketing & Communications. No matter the specialism, you’ll lead cross-functional teams to deliver improvements to the Partnership. You’ll also help to add value to both the customer and the business.

What Will I Do As A Product Owner?

As part of this role, you will:

  • Be responsible for defining your product vision and roadmap using customer insight and data
  • Work collaboratively with business teams, Product Engineers and UX Designers to create new and innovative products and features
  • Deliver in a fast paced, energetic and engaging manner

Will I Suit This Role?

We look for individuals who thrive at finding and solving customer problems with a proven track record of product ownership in an agile environment. If you’re energetic, thrive on working in a collaborative team, and enjoy a fast-paced environment, then this could be the perfect role for you.

Find your ideal Product Owner role now

UX Designer Jobs

If you can explore and define what will delight our customers, and achieve commercial success in equal measure, then UX design could be the area for you. Join us today and become a champion and ambassador for the customer experience for our digital and offline touchpoints across the entire business.

What Will I Do As A UX Designer?

Your job as a User Experience Designer will be to champion the customer journey and digital experience end to end. You will:

  • Work within a dedicated product team and collaborate with Product Owners, UI Designers and Developers
  • Define and deliver new features, test new concepts and wireframe final implementation
  • Iterate on your sketches, user journeys, and complex interactions

Will I Suit This Role?

We look for individuals who understand how to design in ways that considers both customer and business needs, with experience in web and native application interface projects (including responsive design).

If you’re customer focused, thrive on working in a collaborative team, and enjoy a fast-paced environment, then this could be the perfect role for you.

Discover UX Designer jobs

UI Designer Jobs

As a UI designer at John Lewis & Partners, you’ll be able to combine your passion for digital with an understanding of designing products for responsive, native and other digital touch points. You’ll play a key role in the development of our UI practice and join a strong team of UI expertise where you’ll receive guidance and direction.

What Will I Do As A UI Designer?

We’re looking for fresh digital talent to join our rapidly growing teams. As part of this role, you will:

  • Be responsible for visual and interactive designs based on best practice
  • Deliver a high-quality customer experience
  • Develop our brand in a fun and engaging way

Will I Suit This Role?

We look for highly creative individuals with a proven design background, a strong portfolio of work and a good understanding of UX principles and practices. If you’re energetic, thrive on working in a collaborative team, and enjoy a fast-paced environment, then this could be the perfect role for you.

Start your search for a UI Designer role here

Software Engineer Jobs

We’re currently transforming our platform and as a result have exciting opportunities within our Digital Delivery team. You will be involved in a number of areas within delivery and be given the time, support and guidance needed to grow your technical skills and knowledge.

What Will I Do As A Software Engineer?

Within your day-to-day role, you will:

  • Articulate solutions to complex problems
  • Contribute to the delivery of new products or solutions
  • Utilise new and innovative tools to optimise delivery of value to the Partnership

Will I Suit This Role?

You should have a passion for software development and be keen to get involved in delivering solutions iteratively and collaboratively. To flourish in our team, you’ll be knowledgeable about agile practices and quality implementation of Java code, including unit tests.

Explore Software Engineer opportunities

Delivery Lead Jobs

We are transforming our digital platform and ways of working while looking for energetic and talented Delivery Leads to join our agile delivery team. You’ll work across our websites, iOS and Android mobile apps.

You will need to be confident in challenging business requirements to ensure you are continuously delivering the best possible outcome. This includes harnessing innovation, as well as driving adoption of cloud and micro-service technologies and ways of working to deliver business value.

What Will I Do As A Delivery Lead?

As a delivery lead you will need to have energy and drive to:

  • Champion agile best practices and help embed a culture of continuous improvement
  • Support, guide and coach a high performing, multi-disciplinary team
  • Build effective relationships with other Delivery Leads, Product Managers, key stakeholders and wider teams
  • Measure and analyse team performance to create transparency and predictability across your teams

Will I Suit This Role?

If you’re a self-starter who shows evidence of learning and adapting your own agile delivery skills and the ability to lead by example, then you’ll be right at home here. You should be a great team player and hungry to continually learn and develop as an individual, while contributing to the wider team, celebrating achievements and recognising learnings.

Browse our latest Delivery Lead vacancies

UX Researcher

If you’re passionate about learning from customers and communicating evidence-based insights in a commercial organisation, then UX Research could be for you.

To be a successful UX Researcher in the John Lewis Partnership you’ll need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process and a passionate champion for making customer needs and behaviour central to a team’s decision-making.

As part of your role, you’ll be given the unique opportunity to research the customer experience across both our digital and physical touch points.

What Will I Do As A UX Researcher?

Your job as a UX Researcher will be to ensure the voice of the customer and their needs are embedded in the development of the end to end experience, both in the digital and physical world. You will:

  • Work across product teams and collaborate with Product Owners, UX/UI Designers, Developers and the broader John Lewis Insight function.
  • Plan research, generate hypotheses, recruit targeted participants, create discussion guides and run research sessions to capture customer insights based on the goals and objectives of the projects you work on.
  • Be flexible and effective in the way that you analyse and communicate your findings
  • Collaborate with other members of our Insight function including Customer Research, Analysts and Data Scientists to develop a more holistic view of the customer needs and behaviours

Will I Suit This Role?

To learn from our customers and share your knowledge with the wider business you’ll need to be an excellent communicator and an outstanding listener. We’re looking for individuals who are
experienced in running expertly crafted UX research sessions which give our teams a balanced, unbiased insight into the needs and behaviour of our customers. If you enjoy a fast-paced environment and love a challenge, then this could be the perfect role for you.

What support will I receive in Digital?

At the John Lewis Partnership, we’ll never expect you to go it alone. That’s why we offer first-class training and development opportunities, in order to help you prosper in your career. There are many pathways you could take, whether you want to progress into a management role, branch out into a different specialism, or simply work on your self-development.

What benefits are available at the Partnership?

Our extensive benefits package rewards our Partners for their continuous time and energy. We offer a huge range of perks when you join us, including an annual bonus, subsidised dining facilities, holiday and leisure facilities, and even Partner support which is available for our people six days a week.

Register your interest with us…

If you would like to find out more on our Digital roles, you can contact register you interest via LinkedIn.

For Waitrose & Partners opportunitiesclick here

For John Lewis & Partners opportunities – click here

Looking for more opportunities? Find out more about a career in E-Commerce, or discover more about a career in IT.