If you’ve ever stepped through the doors of a John Lewis & Partners or Waitrose & Partners shop, shopped online, or seen any of our adverts, as our customers know only too well… there’s something different about us.

But if you try to define what that ‘difference’ might be, it’s not always instantly apparent. Is it the quality and (carefully selected) variety of our products? Is it down to our inspirational displays? Perhaps it’s our innovation of products? Or is it our award-winning customer service?

Our Partners

Actually, it’s simpler than that. It’s our Partners. As co-owners they have a say in our business, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They are our secret sauce. They’re the opportunity for us to differentiate.