Contact Centre Jobs

Our customer service is award-winning. And there’s a reason for that. As Partners, we all understand that only we can make our business a success. So it’s a pleasure to go the extra mile knowing we’re the ones who’ll be rewarded for our efforts. This is why we like to make sure our customers are looked after every step of the way. In-store. Online. Or via channels such as phone, email, chat & social media at any of our modern contact centres.

When customers contact us there’s a certain level of expectation. And working as a customer experience representative, it’s up to our Partners to deal with these contacts in the most appropriate manner, reaching a swift and satisfactory conclusion for all involved. If you’re able to take on a high volume of queries in a calm and confident manner, this could be the perfect job for you.

Contact Centre Opportunities

We have all sorts of centre vacancies for those looking to join us. Roles include Customer Experience Partners, Customer Relations Managers and Contact Centre Manager jobs.

We all share a vision for delivering exceptional customer service and every area of the business plays a part in achieving this. Click on the drop downs below to discover more about the opportunities available:

Customer Experience Partners

What will I do as a Customer Experience Partner? Within this role, you will:

  • Offer vital customer support while hitting targets
  • Openly demonstrate a passion for merchandise and selling
  • Represent our brand to the highest level while dealing with customer enquiries

Will I suit this role?

Everything begins with customer, it’s who we are, it’s what we do. The Customer Experience Partner role involves:

CUSTOMER – Obsessive about delivering an excellent customer service in whichever part of the Customer Journey you own.

COMMUNICATION – The ability to communicate skilfully and effectively across a variety of platforms and systems.

CHANGE – Support delivery of change through expertise, support and understanding.

FLEXIBILITY – Working collaboratively to create a ‘One Team’ mentality to deliver business success while managing a variety of complex cases.

DECISION MAKING – Ability to make considered decisions ensuring balance between process, customer and business.

ORGANISATIONAL SKILLS  – Use time, energy and resources effectively to achieve maximum productivity and efficiency.

STAKEHOLDER – Develop credible relationships working with others to deliver success and make things happen.

PERSONAL DEVELOPMENT – Take ownership of your own development to build self care and awareness, enhance your skills and maximise your potential.

Secure your ideal Customer Experience Partners job now.

Case Managers

We’re looking for individuals who can rise to every challenge and be resourceful in solving customer queries. By listening, empathising and asking the right questions, you’ll clearly identify the best possible solution for each problem you encounter.

What will I do as a Case Manager?

As part of our team, your responsibilities include:

  • Understanding the root cause of a customer query
  • Providing valuable data in order to analyse trends
  • Delivering a consistently exemplary customer experience

Will I suit this role?

In order to be successful in this role, you should have a passion for customer care and have the ability to view every contact through the eyes of the customer. This role may not be for the faint of heart, as you’ll need to evaluate all of the information provided to you and be able to thrive off making quick but accurate decisions.

Discover Case Manager roles here.

Partner & People Manager, Josie, working from home.

What does it mean to be part of our Contact Centre?

What’s important is that whatever level you join, you’re approachable and engaging, articulate and calm, informative and intuitive and can always, always put our customers’ interests first. This means customer service experience is ideal and for the manager’s roles, supervisory experience is a must too. But above all you’re good to talk to, feel comfortable selling through great service and want to help.

We’ll also help you get to where you want to be with our first-class training and development. We believe in nurturing our talent and providing the guidance and support necessary for every Partner to flourish in their career. All we look for in return is enthusiasm, passion and a willingness to learn and grow with us.

What benefits are available to me when joining?

There are a whole range of benefits that we offer Partners. You will be eligible for the Partnership Bonus, where you’ll receive a percentage of your annual salary every year. After three months of service, you’ll receive a discount card which entitles you to 25% off goods in John Lewis and 15% off goods in Waitrose.

In addition to this, you’ll have access to a £250 learning and training subsidy every year, which includes any qualifications you wish to take. You’ll also get access to our PartnerChoice – our online hub of exclusive offers, which includes reduced rates at local restaurants and on holidays. Learn more about our benefits.

Apply Now For Contact Centre Opportunities with John Lewis & Partners

You’ll find a wide range of full and part-time, temporary and permanent Contact Centre vacancies available throughout the UK.

See our latest Contact Centre opportunities at John Lewis & Partners below. Apply now to join us.