CDH Installer Trainee

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance: 

Role: CDH (Customer Delivery Hub) Installer Trainee

Position: Permanent

Location: Logic Park CDH (Customer Delivery Hub)

Hours: Full time hours of work (41 hours per week) over a 5 week rota, to include evenings and Saturday working. Earliest start time 06:00, latest finish time 21:30.

Our installers enjoy 3 days off each week to maintain a healthy work/life balance and overtime is offered when required so there is potential to top up earnings. 

Please note: Interviews will be conducted on site, in person. 

About the role: 

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Driver Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Driver Installer. You will work closely with your people manager and one of our Installers to ensure you reach your full potential during the training program.

As a John Lewis & Partners Customer Delivery Driver Installer Trainee your typical day may involve:

• Using your local knowledge to plan your schedule for the day

• Handling a complex installation in a customer home

• Taking part in a Forum to help shape the future direction of your department

Required Experience, Skills & Qualifications: 

• (UK) C1 driving licence

• DCPC (Drivers Qualification Card)

• Tachograph Card

• Previous experience driving a 7.5 tonne vehicle  

• Previous experience in a customer facing role

• Strong verbal communication skills both over the phone and face to face

• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds, and mattresses etc... ).

• Basic understanding of technology

Desirable Experience, Skills & Qualifications: 

• Installation and disconnection of white goods

• TV installations

• Assembly of flat pack

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include:

• 💚Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

• 💚Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

• 💚Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

• 💚Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

If you would like to view the job outline for this role please see attached our job outline.

For internal use only: 

#LI-HEADOFFICE

Duties and Responsibilities

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience in the delivery and installation of our fantastic products.