We’re pleased to announce the appointment of Helen Webb OBE as our Chief People Officer.

Helen brings significant experience in people leadership and organisational development, having spent 30 years in senior people roles across retail and other sectors.

Helen was most recently Chief People Officer at WHSmith, supporting the business through large scale employee changes, and prior to that was Chief People & Services Officer for the Co-op. Earlier in her career, Helen worked for Sainsbury’s, latterly as Central Retail Director; Marks & Spencer and Aviva.

Jason Tarry, Chairman of the Partnership, said: “I’m delighted to appoint Helen to the Executive Team as our new Chief People Officer. She will be instrumental in shaping the Partnership’s people strategy, fostering our strong Partner ethos and driving talent development. Helen will play a crucial role in nurturing our unique Partner culture and ensuring the Partnership remains a fantastic place to work.

“This is also a moment for me to express my huge gratitude to Jo Rackham, who has led brilliantly as interim Chief People Officer for the past 18 months. During this period, Jo has forged ahead with the People agenda and progressed important changes that are foundational to our work in the years ahead.”

Helen Webb said: “It’s an incredible privilege to join the John Lewis Partnership, a business renowned for its unique ownership model and commitment to its Partners. I’m passionate about creating an environment where people can thrive and feel a true sense of belonging and I’m looking forward to working with the team to build on the Partnership’s strong foundations in the People space.”

Helen will join the Partnership on 24 November.

In the next phase of our £1bn expansion programme, Waitrose opened Wandsworth New Acres on Thursday 2nd October 2025, a brand new 2,500 sq ft Little Waitrose convenience shop situated in a new neighbourhood development.

Following recent refurbishments in Marylebone and Clerkenwell, the store further strengthens Waitrose’s foothold in the capital, creating 26 new jobs and serving thousands more customers.

Waitrose is committing to a multi-million pound investment in London, funding renewed convenience shops in Crouch End and Old Brompton Road as well as upgrading the Waitrose supermarket in Coulsdon before the end of the year, with further transformations scheduled for the first quarter of 2026.

Waitrose’s London store portfolio currently employs more than 5.7k Partners who work across 62 shops.

Little Waitrose Wandsworth New Acres

Local residents and customers using Wandsworth Town Rail Station or the many bus routes in the area will find their new Little Waitrose Wandsworth New Acres is as perfectly placed for the fresh top up shop as it is for dinner from food lovers’ favourite – Waitrose No. 1

Customers can also restock with Essential Waitrose – the great value range which doesn’t compromise on quality, taste or animal welfare, and Waitrose Duchy Organic – kinder farming, better animal welfare and no pesticides across a wide range of categories; together with household brands and an in-store bakery. Lunchtime shoppers can take advantage of Waitrose’s popular £5 lunchtime meal deal which includes a main, a snack and a drink.

Local customers will be able to order home delivery from the shop using Uber Eats, Deliveroo and Just Eat, and pick up John Lewis and Waitrose Entertaining orders.

The opening of the shop has created 26 new local jobs. All new employees are now Partners in the John Lewis Partnership, the UK’s largest employee owned company which Waitrose is part of, along with John Lewis.

With more than 23 years of experience at the John Lewis Partnership, Chris Kern is moving across from the Hampton Hill Little Waitrose shop to be Branch Manager of Little Waitrose Wandsworth New Acres.

Chris said: “In my two decades with Waitrose, I’ve seen a host of new developments as we’ve adapted to suit our customers’ evolving needs, tastes and lifestyles. What will never change, however, is our commitment to great customer service and fantastic food.

“We’re ready to welcome our new customers in Wandsworth and be a part of this exciting new neighbourhood and community.”

Fleur Anderson, MP for Putney, Southfields, Roehampton and Wandsworth Town, said: “I’m delighted that a new Little Waitrose is opening in New Acres in Wandsworth with 26 new jobs. This investment is great news for our community, and is a great vote of confidence in Wandsworth by Waitrose.”

Shop Transformations

Building on the developments showcased at Waitrose John Barnes in Finchley Road, last month the Waitrose shops in Marylebone and Clerkenwell received a considerable upgrade with both now featuring:

• New Look Bakery and Improved Fruit & Vegetables Section
• New John Lewis Products: a small selection of John Lewis gifts and homeware.
• New Refrigeration: replaced for improved energy efficiency.
• Self Service Tills as well as staffed checkout: to provide greater choice.

In addition, at Waitrose Marylebone, customers can enjoy the enhanced meat and fish counters as well as a dedicated dry aged beef counter and an updated wine selection, including chilled white wine and champagne.

Since the refurbs, customers at the Marylebone branch have been driving sales of Clarence Court Burford Brown Eggs, Waitrose Scottish Mild Oak Smoked Salmon and No. 1 Speciality Blueberries, while in Clerkenwell, bestsellers include Waitrose All Butter Croissants, GLO Hot Smoked Salmon & Rice Salad and Cooks’ Ingredients Aromatic Coriander.

The rollout continues with the relaunch of Waitrose Coulsdon and the Crouch End and Old Brompton Road Little Waitrose shops by the end of the year, with even more branches in the capital to be renewed come 2026.

Serving Londoners

To keep up with the demand for home deliveries across the capital, Waitrose has two Customer Fulfilment Centres in Coulsdon and Greenford, delivering online orders purchased through Waitrose.com. Opened in March 2021, Greenford is Waitrose’s largest Customer Fulfilment Centre at around 115,000 sq ft. It holds over 18,000 lines and at capacity has 150 vans delivering 25,000 customer orders per week.

The Waitrose fleet is kept busy delivering Londoners’ must-haves with current bestsellers across the city including Waitrose Essential Loose Aubergines, Waitrose Mixed Olive Rolls,  Waitrose British Native Breed Beef Mince 5% Fat, Waitrose No. 1 Burrata, Waitrose Salt Beef & Mustard Mayo Sandwich and San Leo Prosecco DOC.

Nationwide Investment

Waitrose is investing in every shop nationwide, from refurbishments to new openings. The £1 billion, multi-year programme is designed to deliver the very best products, service and shops for customers.

Today’s news follows Waitrose’s investment in the Bristol area, with a new convenience store opening just last week in The Arches and the announcement of the retailer’s first distribution centre in the region. The 360,000 sq ft distribution centre at Mountpark’s Bristol 360 will deliver to around 50 current Waitrose shops, with the capacity to accommodate more.

In 2027, Waitrose’s first new full-line supermarket for seven years will open at Brabazon, an award-winning new town. The 30,000 sq ft store will create around 150 new jobs.

From 1st October, Waitrose stores will be reinstating the familiar green tokens voting stations, with customers encouraged to vote for the cause closest to their hearts.

Community Matters donates £4 million each year to outstanding local causes and vital services, run by exceptional volunteers and organisers in each community.

The Waitrose Community Matters programme has, to date donated over £50m to good causes across the country, and was the first scheme of its kind to be introduced to a supermarket back in 2008.

Over time the green tokens built up a deep rooted fondness amongst customers and Partners alike, therefore it was a difficult (yet necessary) decision to remove them when Covid hit in 2020. Waitrose has continued to give to worthy causes as part of the scheme, but this was done without the physical customer voting mechanic in store.

This October, the tokens are back and Waitrose has refocussed the causes and programmes being supported, with food very much at the centre. As the Home of Food Lovers, many of the charities will help tackle hunger, bring people together, empower healthier lifestyles and create a more sustainable food system for future generations. This is why at least one of the three available causes to vote on, will be food related.

The refreshed Community Matters programme will also be open to nominations from customers or local charities and causes themselves.

Donations being given from Waitrose convenience stores are also being doubled, to match the core stores, which will increase the impact made in these areas overall.

Charities to call out from the programme:

In Waitrose Kenilworth, Compassionate Kenilworth, is a charity that strives to reduce social isolation and support vulnerable residents. It runs a bereavement café and provides breakfast at Kenilworth Secondary School for children who arrive hungry.

In Waitrose Maidenhead, customers will have the chance to vote for causes including Alzheimer’s Dementia Support (ADS), which hosts connection cafés, singing for pleasure and tea dances in the area

In West London, customers can support Streetlytes, a charity supporting the homeless and vulnerable across West London. Every Monday they open their doors to over 100 guests for an evening of hot food, practical support and friendship.

Marija Rompani, Director of Ethics & Sustainability at John Lewis Partnership added;  “We’d be nothing without the communities that are home to our stores. Through Community Matters, we can make a difference to the lives of local people through our love of food.

“It’s an exciting moment, as this programme has already donated over £50m to good causes. Now, with the return of our green tokens, customers can help us support local causes that are truly important to the people who live there.”

The tokens themselves will be made from 100% recycled nylon, and will be similar in look and feel to the previous design.

On Thursday 25th Spetember, Waitrose welcomed customers through the doors of its brand new ‘Little Waitrose’ shop in The Arches, Bristol, marking the latest milestone in its £1 billion, multi-year investment programme into its UK store estate.

The nationwide plan will see investment in every Waitrose shop, from refurbishments to new openings, reinforcing the brand’s commitment to its physical stores and delivering the best experience for customers.

At just under 3,000 sq ft, the shop offers more than 3,400 products including Waitrose’s popular own brand ranges, such as the food lovers’ favourite – Waitrose No. 1. Making this evening’s dinner something to look forward to, customers can pick up Waitrose’s No.1 £15 Evening Meal Deal for two, which offers a restaurant-quality main, side, and a starter or dessert. Come Christmas, customers can treat their guests and themselves to mince pies and great-for-gifting chocolates from the much loved range.

Providing a quick and easy top up shop, customers can also explore Essential Waitrose – the great value range which doesn’t compromise on quality, taste or animal welfare, and Waitrose Duchy Organic – kinder farming, better animal welfare and no pesticides across a wide range of categories; together with household brands and an in-store bakery. Lunchtime shoppers can take advantage of Waitrose’s popular £5 lunchtime meal deal which includes a main, a snack and a drink.

Local customers will be able to order home delivery from the shop using Uber Eats, Deliveroo and Just Eat, and pick up John Lewis and Waitrose Entertaining orders.

The opening of the shop has created 25 new local jobs. All new employees are now Partners in the John Lewis Partnership, the UK’s largest employee owned company which Waitrose is part of, along with John Lewis.

Tom’s team includes Baxter, a Partner and third-year photography student at the University of the West of England in Bristol, who captured imagery of the opening of the shop to accompany the announcement.

To celebrate the launch, the very first customer through the doors at 8am received a bouquet of flowers with additional early bird customers welcomed with the gift of a free tote bag.

Waitrose has confirmed further investment in the Bristol area with the launch due to be followed by the retailer’s first distribution centre in the region. The 360,000 sq ft distribution centre at Mountpark’s Bristol 360 is scheduled to open towards the end of 2026. It has been designed to deliver to around 50 current Waitrose shops, with the capacity to accommodate more.

The following year will see Waitrose’s first new full-line supermarket for seven years at Brabazon, an award-winning new town. The 30,000 sq ft store will create around 150 new jobs and join The Arches, Clifton and Westbury Park shops serving customers in Bristol.

The Little Waitrose shop is located at 1-3 Gloucester Road, The Arches, Bristol, BS7 8AA and is open from Monday to Sunday, 7am -10pm.

Investing for customers and on track for full year profit growth

• Partnership sales¹ grew to £6.2bn, an increase of 4% year-on-year
• Customer satisfaction at its highest recorded level. Both Waitrose and John Lewis outperformed their respective markets in the period
• Cash generated from operations² was £177m, a £30m increase year-on-year
• Investment increased to £191m in the half, with significant uplift planned in the second half
• Loss before tax and exceptionals³ of £34m, stepped back from last year due to non-like-for-like taxation costs and a planned step up in investment costs

Financial and operational review

The first half results show positive momentum across the John Lewis Partnership as a direct result of our customer-focused investments.

Our strategy is to invest in our customer experience to drive long-term, sustainable growth. In the first half, we adopted a deliberate strategy to accelerate investment in store upgrades, digital services and essential modernisations to our technology and supply chain.

These investments are showing good progress, delivering growth in sales, volumes, customer numbers and market share in the first half. Partnership sales were £6.2bn, an increase of 4% year-on-year, while total revenue grew 5% to £5.4bn. We achieved our highest recorded level of  positive customer satisfaction in the half, attracted more customers, with customer numbers up 4%, and saw pleasing growth in our loyalty schemes, My Waitrose (up 6%) and My John Lewis (up 13%).

Our strong balance sheet allows us to make long-term investments from our own resources. Cash generated from operations was £177m, a £30m increase year-on-year. Our growing cash generation saw us end the half with £1.5bn liquidity, further strengthened by renewing our revolving credit facility, now £460m for five years. This financial strength gives us the ability to continue to self-fund our investment plans, reflected in £191m investment in the half, with a significant uplift planned in the second half.

We reported a loss before tax and exceptional items (LBTBE) of £34m for the first half. This result was significantly impacted by costs not present in the equivalent prior period, including £29m of costs for the new Extended Producer Responsibility (EPR) packaging levy (where we took the full annual cost in our first half results), alongside higher National Insurance Contributions (NICs).

On a like-for-like basis, our loss before tax and exceptional items (LBTBE) was broadly flat compared to last year’s £5m. This stable result also includes a planned £30m of strategic investment in operating costs targeted at technology, financial services, and our central teams to accelerate our growth. While this impacts profitability in the short term, it is a foundational part of our strategy for the benefit of our customers and Partners. Our strong cash generation and liquidity, combined with our ability to take a long-term perspective, enables us to make these crucial investments to support our growth in the second half and for years to come. Loss before tax in the half was £88m, inclusive of £54m of exceptional items relating to our ongoing transformation and non-cash asset impairments.

Outlook

We have stepped up investment in our customers and our brands this year, ahead of the all important second half where we deliver the majority of our sales and profit. Our investments have helped build momentum over the first half, delivering growth in sales, customer numbers, loyalty and satisfaction. We have also increased both our cash generation and productivity savings, which will drive ongoing investment in our brands. While we expect the macroeconomic environment to remain challenging, our momentum, coupled with exciting plans for the second half, sees us well positioned to deliver full year profit growth.

Waitrose performed ahead of the market with sales surpassing £4bn in the first half for the first time. This performance was driven by a 6% increase in sales to £4.1bn and a 3% rise in volumes, with almost all growth like-for-like. Reflecting the brand’s appeal, we recorded another period of customer growth in the first half, with 9%⁴ more people now shopping with Waitrose than two years ago.

This performance was driven by investment in quality food, physical stores and technology. We saw our highest recorded customer satisfaction scores this half, and our commitment to service was recognised with us winning The Grocer Gold Award for Customer Service for the fourth year in a row and, for the first time ever, the Award for Product Availability, reflecting the successful transformation of our forecasting and ordering systems.

We reinforced our ethical credentials by becoming the first UK supermarket to meet the Better Chicken Commitment, launched 130 new products, and saw strong growth in our No.1 and Duchy Organic ranges. We completed seven major refurbishments, opened one new convenience store, two new Welcome Break shops, and announced both our first large store opening in almost a decade, and a new distribution centre. Adjusted operating profit⁵ was £110m in the first half, down £3m, with sales growth and margin progress, combined with productivity improvements offsetting incremental non-like-for-like taxation costs of £22m from the new EPR packaging levy and incremental NICs.

John Lewis sales rose 2% to £2.1bn, outperforming a market impacted by ongoing economic uncertainty. We have attracted more customers through our commitment to offering quality, style and value, which has resonated strongly. We achieved our highest recorded customer sentiment scores and were named best retailer by both Which? and the UK Customer Satisfaction Index.

Our strategic initiatives are gaining positive momentum, with our sharpened focus on our customer proposition driving growth. We continued to invest for the long term, through a major refurbishment of our Liverpool store, more omnichannel shopping options including ‘deliver from store’ and rapid online delivery and – last year – the return of our 100 year old Never Knowingly Undersold promise, which has continued to drive sales, relevance and value for money perceptions.

These investments and a renewed focus on compelling value, compounded by a sales mix shift towards Technology and Beauty, impacted gross margin in the short term. Adjusted operating loss was £53m in the first half, down £4m, including incremental non-like-for-like taxation costs of £7m from the new EPR packaging levy and incremental NICs. Our first half investment allows us to look forward with confidence; our focus is now heading into peak where we see significant opportunity for all our core assortments.

The full statement can be downloaded here.

The John Lewis Partnership has begun its biggest ever seasonal recruitment campaign, as it invests in its award winning customer service to meet anticipated demand during the ‘golden quarter’.

Some 13,700 seasonal roles are now being recruited for, including 3,000 across 35 John Lewis branches, 8,500 within Waitrose 315 shops and nearly 2,200 across the retailer’s distribution centres and supply chain network.

This significant recruitment for seasonal roles is a direct result of the Partnership’s wider investment in strengthening its customer service and experience – including the opening of its first new Waitrose stores in six years, and an £800m in John Lewis including the transformation of its beauty halls.

The efforts are already paying off: John Lewis was recently named Retailer of the Year by Which? – with judges recognising its “great value for money and first-class customer service”. Similarly, in the 2025 Customer Service Institute it became the highest-rated retailer in the UK.

Meanwhile, Waitrose recently scooped The Grocer Awards for both Service and Availability, after winning 20 of the ‘store of the week’ awards across the year.

Kicking off with the launch of new seasonal ranges, the build up to Black Friday in November, before moving into Christmas and John Lewis’ famous January Winter Sale, the so-called golden quarter is the retailer’s busiest period of the year.

During the period, John Lewis is expected to welcome well over 30 million visitors to its shops – in addition to receiving over 180 million visits to its website. Its distribution centres will dispatch more than two deliveries each second. Meanwhile in the week leading up to Christmas, Waitrose Partners will pick and deliver over 8 million cases of product to its shops to help make sure that customers have everything they need for a perfect celebration.

Successful candidates will receive a competitive salary and training, as well as flexible and blended working options. Seasonal shop roles are live at www.jlpjobs.com/Christmas.

John Lewis is commencing the national rollout of its immersive, multi-sensory Beauty Halls, backed by a multi-million-pound investment designed to transform its stores into beauty discovery destinations.

This initiative begins with the reopening of the John Lewis Liverpool Beauty Hall. The Liverpool store is the first of six Beauty Halls scheduled for transformation this year and will serve as the blueprint for the national expansion, which includes a new partnership with Rihanna’s Fenty Beauty.

This significant investment is part of a broader £800m commitment to the John Lewis brand. It coincides with a period of substantial growth in John Lewis’s beauty category, which has seen sales increase by over 40% in the last five years, attracting new customers both in-store and online, and driving customer frequency.

The new concept moves beyond the traditional counter-based model, creating expansive, sensory spaces where customers can discover new brands, learn from trusted experts, and experience products through treatments and consultations. This focus on service and social shopping journeys is designed to create a truly integrated experience, where the sensory world of the stores and the convenience of digital channels complement one another.

The reimagined Liverpool Beauty Hall has been expanded by almost 40% to 16,000 sq ft. It now houses 132 premium brands, features 23 new or expanded counters, and introduces exclusive brands to the city for the first time, including Trinny London, Byredo, and Maison Francis Kurkdjian.

The national expansion will bring similar transformations to the Bluewater, Solihull, and Cambridge stores before the end of 2025. Upon completion, John Lewis will offer over 540 beauty counters, almost 70 dedicated treatment rooms, and more than 400 distinct beauty services nationwide.

John Lewis are excited to share their new brand campaign, celebrating 100 years since our ‘Never Knowingly Undersold’ promise was first introduced in 1925.

This multi-media campaign, created with Saatchi & Saatchi, features a stunning 100-second film directed by Kim Gehrig, set to a custom track covered by Mike Skinner. It’s a vibrant ode to Britain, capturing the past, present, and future John Lewis has inspired and served.

The film showcases 100 actors and 100 iconic John Lewis products, drawing from our extensive archives to highlight the cultural moments we’ve shaped. From classic moments to modern trends, “Tableau” beautifully illustrates how John Lewis remains as relevant today as ever.

John Lewis’ ‘Never Knowingly Undersold’ promise is a cornerstone of our brand, ensuring our customers always receive the value and quality they trust us for. This campaign is a true celebration of that enduring commitment. Then. Now. Always.

John Lewis is excited to announce the highly anticipated return of iconic British fashion brands Topshop and Topman to the UK high street. Through a landmark national partnership from February 2026, Topshop will be available in 32 John Lewis stores while Topman will be on offer in six, and the brand will also be available to shop at johnlewis.com.

This major brand announcement coincides with John Lewis celebrating 100 years since the ‘Never Knowingly Undersold’ (NKU) promise was first introduced in 1925. To mark the centenary, the retailer is launching a major new multi-media campaign on 4th September. From car boot picnic to festival and fete, ‘Tableau’ is a celebration of the wonderfully vibrant tapestry that makes up modern British life.

Directed by the acclaimed Kim Gehrig, the single-shot style film is set to a new version of ‘The Beat Goes On’ covered by musician Mike Skinner, aiming to show how John Lewis is as relevant to modern Britain today as it has always been. The campaign, created by Saatchi & Saatchi, reaffirms the trust commitment that John Lewis has actively invested in, having matched over 300,000 prices on branded products in the past year alone.

Investing in customers

These announcements are key moments in a year of significant investment, focused on enhancing the customer experience. The strategy is strengthening the John Lewis offering through:

• A landmark £800m investment in stores: A nationwide programme is underway that will see every John Lewis store receive some level of investment. Upgrades will include regenerating spaces to develop best-in-class beauty halls, revitalised retail floors, and new casual dining options.
• Curating the UK’s best brands: In addition to Topshop, John Lewis is solidifying its position as a style destination. This season will see the launch of new fashion brands including By Malene Birger, Akyn as well as Max Mara Group brands MM and Marella. This is alongside exclusive high-profile designer collaborations with celebrated talent like Rejina Pyo for womenswear and, in a significant move for menswear, the first collaboration in over a decade with LABRUM London. In Home, a major exclusive partnership with Deliciously Ella will launch alongside iconic brands like Pottery Barn.
• Innovating the customer experience: Responding to a 40% growth in beauty, the newly opened Liverpool Beauty Hall is the first of six to be completed this year, moving beyond the counter-led model to focus on discovery with the arrival of global power-brands like Fenty Beauty and Byredo. For home, the new ‘The Emporium’ shop-in-shop concept is launching at Bluewater to expand the gifting range with brands including The Conran Shop.

Award winning customer service: This renewed focus on the customer experience is already resonating, with John Lewis recently being named best UK retailer by both the UK Customer Service Institute and Which?

Ever wished you knew the interview questions before an interview? Well, at the John Lewis Partnership, your wish is our command!

In 2024, we decided to do something a little different: we published our interview questions for everyone to see. No more guessing games, just fairness and transparency – for ALL. So, why did we do it?

Our decision to open up about our interview questions was not just a strategic move but one with our core values and a desire to create the best possible candidate experience for everyone at heart. Here’s why we published them:

1. Level the Playing Field: We want everyone to have a fair shot, regardless of their background or how much interview experience they have. By publishing the questions, we help demystify the process and reduce anxiety, making it easier for all candidates to prepare effectively.
2. Get to know the real you: When you know the questions, you can focus on truly demonstrating your skills, experience, and how well you’d fit in with our culture, rather than trying to guess what we’re looking for.
3. Staying true to our values: Transparency, fairness, and respect are huge for us as an employee-owned business. Publishing our questions perfectly aligns with who we are.
4. Attract the right people: Being upfront about what we ask means you can figure out if our challenges and culture are a good fit for you. This helps us find people who genuinely connect with the Partnership.
5. Smarter hiring for everyone: Believe it or not, this actually makes our recruitment process more efficient. If you realise early on that we’re not the right fit for you, it saves your time.

What Does This Mean for You?

Of course, when we made the decision, it was you, the candidate we had in mind. Having the questions readily available means:

• Less Stress, More Confidence: Seriously, knowing what’s coming can drastically reduce those pre-interview jitters. You’ll walk in feeling more prepared and confident.
• Supercharge Your Prep: This isn’t about memorising answers. It’s about giving you the chance to think deeply about your experiences and craft thoughtful, well-articulated responses that truly showcase your skills and potential.
• A Truly Fair Chance: Everyone gets the same opportunity to shine. You don’t need insider tips or extensive networking to be prepared.
• Understand What We Value: The questions themselves offer clues about our core competencies and values. This insight helps you decide if the John Lewis Partnership is the right cultural fit for you.
• Boost Your Performance: Better preparation naturally leads to a better interview performance, increasing your chances of success.

The Interview Questions

Now that you know why we do it, let’s talk about how you can use this transparency to your advantage. Our published interview questions are categorised by the level of role you’re applying for. Click on each of the below titles to view the questions for that particular category:

• Leading Self – for our roles that do not involve managing others (e.g. no People Management responsibilities like our shop floor roles).
• Leading Partners – for our roles that lead people (e.g. Managers of people).
• Leading Leaders – for our roles that lead leaders of the Partnership (e.g. People Managers of those with their own teams to manage).
• Leading the Partnership – for our roles that have responsibility for leadership at organisational level (e.g. Senior Leaders, Heads of, Directors).

Preparing your answers

Knowing the questions is one thing, but articulating your answers is the most important part towards making your interview a success. Here are our top tips for preparing answers to our published interview questions – plus a few helpful extras!

• Don’t Plan for Every Single Question: Instead of preparing an answer for every single published question, review your past experiences. Identify a range of different examples that could fit various questions and demonstrate your skills, experiences, and potential.
• Relevance: Pick examples that align with the job requirements. Look for where you’ve demonstrated relevant skills or knowledge, or even transferable skills.
• Success: Choose situations where your actions had a significant impact or produced clear results. Highlight achievements that show specific outcomes.
• Variety: Show your versatility by using examples from different roles, projects, or experiences.
• Complexity: Show how you handle challenges and solve problems effectively. Highlight situations where you faced obstacles and navigated them successfully.

1. Master the STAR Method: This is your secret weapon for structuring your answers and ensuring you cover everything a hiring manager looks for. Each answer should follow the STAR method. This way, you’ll be sure to get out what the hiring manager is asking of you.

• S – Situation: Briefly set the scene. What was the context?
• T – Task: What was the specific goal or task you needed to accomplish? What were you responsible for?
• A – Action: What you did to address the situation or complete the task? Be specific about your actions, including any skills or techniques you used.
• R – Reflection/Result: What was the outcome of your actions? What impact did it have? Include any quantifiable results and what you learned from the experience.

So there you have it, everything you need to get you ready. By being open about our interview questions, we’re aiming to create a recruitment experience that’s fair, transparent and, most importantly, sees you ready to thrive and succeed on your journey to becoming a Partner. We can’t wait to see what you bring to the table!

Find out more about our recruitment process on our ‘How to Apply’ page.