Marketing Compliance Senior Manager

As a Marketing Compliance Senior Manager, you will play a pivotal role within the Financial Services Marketing team, serving as the lead accountable Subject Matter Expert (SME) for all Financial Promotions. Acting as a bridge between Marketing and our partners in Risk & Compliance, you will ensure that all financial services advertising and retail customer materials consistently meet FCA and ASA expectations while delivering fair outcomes.

Beyond overseeing day-to-day approvals and managing approvals from third-party providers, you will be responsible for the implementation of policies and controls within the Marketing area. You will provide "in-the-moment" advice and constructive challenge to internal stakeholders to ensure our output is right first time, alongside proactively evolving our Financial Promotions framework.

Additionally, as a leader within the team, you will manage a group of Marketing Compliance Managers, focusing on nurturing talent, maintaining high performance standards, and fostering professional development.
Beyond overseeing day-to-day approvals and managing third-party providers, you will be responsible for the implementation of policies and controls within the Marketing area. You will provide "in-the-moment" advice and constructive challenge to internal stakeholders to ensure our output is right first time, alongside proactively evolving our Financial Promotions framework.

Additionally, as a leader within the team, you will line manage a group of Marketing Compliance Managers, focusing on nurturing talent, maintaining high performance standards, and fostering professional development.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office a minimum 1 day a week to connect and on a more ad-hoc basis to attend key meetings. 

Key responsibilities

• Ensuring a clear understanding of relevant FS industry principles relating to Financial Promotions including the ASA, FCA, HMRC, Consumer Credit obligations and all related legal and regulatory obligations for John Lewis Financial Services related business.

• Building relationships and leading the relationship with the John Lewis Financial Services Risk & Compliance and Commercial teams to help you deliver right first time, compliant financial promotions that support fair outcomes and minimise any brand or reputational risk to the Partnership.

• Working across the Marketing team to ensure that the policies and controls are effective, acting as lead SME.

• Leading relationships with John Lewis Financial Services product providers’ compliance teams, taking appropriate actions to enable the provision of right first time/compliant financial promotions that support fair outcomes and minimise any brand or reputational risk to John Lewis Partnership.

Essential skills/experience you’ll need

• Significant financial promotions experience working in marketing controls environment, ideally working in banking, insurance, credit or related sector

• Experience in working within and developing marketing controls, frameworks and systems and controls

• Significant and demonstrable experience in stakeholder management, written and verbal communication, and organisation skills.

• Good knowledge and understanding of regulations, laws and codes of conduct relating to financial promotions, including the FCA COBS, ICOBS, and CONC financial promotion rules; Advertising Standards Authority and the Committee of Advertising Practice Codes of Practice, both non-broadcast and broadcast.

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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