Gamal’s Story

I’m Gamal and I am currently a People Engagement & Development Manager in our Customer Care team on secondment. I’m also a People Manager and a Partnership Coach who supports others in their development.

I started at John Lewis 24-years ago as a stock keeper and I have had so many brilliant roles and opportunities over the years.  I’ve worked in HR (People as we call it), Selling, Operations, Central Retail, Democratic Vitality and Customer Care to name a few.  I’ve had the opportunity to work in different shops right across the country and even supported the opening of several stores.  I’ve worked for some inspirational leaders who have helped me to drive my development and built friendships for life.

Democratic Vitality

You might be wondering what ‘Democratic Vitality’ is.  Its part of our purpose and it’s how we share knowledge and power with Partners and, crucially, listen to their opinion and make sure it shapes and influences the Partnership through both our formal democracy and in every day conversations across the business.  It’s what we mean when we say we’re co-owned.  My role is to make sure Partners feel safe and supported in sharing their honest opinions and suggestions and that our senior leaders know what Partners are talking about. 

Partnership Benefits

We have such brilliant benefits that I’ve used such as ticket subsidy (money off concerts for example) or leisure learning (money off taking an art class….but I’m still no good) but being a Partner isn’t just about what you get, it’s about what you give.  You’re a co-owner and you’re encouraged and supported to think about ways the business can improve and do better whether that’s for our customers, our Partners and/or our communities. 

Why the Partnership?

Being a People Manager is a big responsibility and a huge privilege. It has felt daunting at times but there is no better or rewarding feeling that seeing people grow and succeed in their role.  I have always been supported with development programmes and access to mentors and professional coaching as I’ve progressed my career.  You are never on your own!

I’d recommend the Partnership as a great place to work because you really do get out what you put in.  If you’re hard working, committed, caring and flexible then you will absolutely find a fulfilling job and career in the Partnership, just like I have!