Commercial Manager, Insurance

As the Commercial Manager within Pet Insurance you will lead a cross functional team in the delivery of Customer and Commercial outcomes using your strong background in reporting and data analytics to develop data strategies, monitor performance, identify trends, and communicate insights to product, marketing, and operations and give commercial direction. The primary objective is to deliver excellent customer experiences and ensure sustainable, profitable growth. This will ultimately achieve ambitious commercial and customer outcomes.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Contract type - This is a fixed term contract until October 2026.
   

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office 1 day a month to connect and on a more ad-hoc basis to attend key meetings.
   

Key responsibilities

• Commercial & P&L Leadership: Directly accountable for Profit & Loss (P&L) delivery and translating data insights into actionable strategies that shape product, pricing, and overall commercial direction.

• Data Strategy & Insight: Developing robust data strategies, monitoring performance, and identifying key trends.

• Customer & Regulatory Focus: Ensuring positive customer outcomes, maintaining alignment with Consumer Duty regulations.

• Culture & Feedback: Fostering a positive, outcome-focused culture of feedback and continuous improvement.

Essential skills/experience you’ll need

• Stakeholder Management: Proven ability to manage, influence, and collaborate effectively with diverse internal/external stakeholders, driving consensus.

• P&L Management: Significant experience managing P&L, including forecasting, financial planning, cost efficiency identification, and revenue driving. Deep financial metric understanding is essential.

• Risk Management: Proactively identify, assess, mitigate, and monitor business risks. Develop and implement robust risk strategies, ensuring compliance.

• Data Reporting & Analysis: Expert in complex data analysis, generating actionable insights, informing strategy, and tracking KPIs. Proficient with tools and clear presentation to non-technical audiences.

• Communication Excellence: Exceptional ability to articulate complex ideas clearly, persuasively, and professionally across all mediums.

• Complex Matrixed Environment Experience: Demonstrated ability to operate and deliver results within a large, complex, ambiguous matrixed structure, navigating multiple reporting lines and influencing outcomes without direct authority.

Desirable skills/experience you may have

• Experience in financial forecasting

• Proficiency in contract management

• Background in financial services would be advantageous 

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.