Marketing Manager

Are you a commercial marketer ready to shape how millions shop?

As a Marketing Manager here at John Lewis, you’ll lead multi-channel category campaigns from concept to execution, bridging creative storytelling and retail media to drive customer engagement and measurable commercial growth.

As a key driver in our Customer team, you’ll partner closely with commercial, creative, and media teams to boost brand consideration, optimise trading outcomes, and deliver seamless customer experiences across every touchpoint.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Salary up to: £55,000.00 per annum dependant on skill and experience 
• Contract type: This is a fixed term contract until May 2027 
• Category: Beauty
• Hours and location of the role:
  • 35 hours per week
  • Your home location will be our London, Pimlico Head Office
  • This is a hybrid working role. The expectation is a minimum of 2-3 days per week in the office as team collaboration is critical in this role - core days in the Customer team are currently Wednesday and Thursday

• Start date: Please note that this role will start after 1 February 2027 

Key responsibilities:

• Plan & Campaign Execution: Support the end-to-end delivery of the category marketing plan across all channels (paid, owned, earned), ensuring campaigns are delivered seamlessly, on time, and within agreed budgets
• Cross-Functional & Matrix Working: Collaborate daily with channel experts (PR, Social, Digital, CRM, Store Marketing, CX) and internal/external creative agencies to deliver clear, actionable briefs and cohesive customer touchpoints
• Tactical & Trade Responsiveness: Help identify and execute agile, tactical marketing opportunities to support trade, key commercial moments, and brand priorities
• Supplier & Retail Media Integration: Support the planning and execution of co-branded supplier campaigns and retail media initiatives to drive mutual commercial growth
• Data & Continuous Optimisation: Track campaign performance, apply insight/analytics, and conduct post-campaign reviews to continuously optimise ongoing 'always-on' and seasonal activity
• Help support the delivery of the category marketing go to market plan
• Support the shift to a digital first marketing model 
• Work in a matrix team of marketing managers and channel experts to deliver both campaign and ‘always on’ marketing and communication to customers in all channels
• Help to grow the Partnership’s growing retail media business through the high quality planning and delivery of branded supplier campaigns
• Be part of a high performing team in a way that is consistent with the Partnerships values

Essential skills and/or experience you’ll need: 

• A Marketeer with a passion for John Lewis, our customers, categories and brands
• Recent experience in Beauty marketing roles within category / retail marketing
• Demonstrated experience in coordinating integrated marketing campaigns across multiple customer channels (paid, owned, earned) that drives customer and commercial outcomes
• Confident working in a fast paced, high pressure, challenging environment with high accountability
• Proven track record of briefing creative/channel teams and managing multi-stakeholder workflows
• Excellent communication, organisational, and time-management skills

Desirable skills and/or experience you may have: 

• Marketing/Business degree or equivalent
• Experience managing supplier relationships, working with third party providers and delivering co-branded campaigns or brand partnership

#LI-JL1

#HYBRID

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.