Loyalty Senior Propositions Manager

Loyalty isn't just a program at the John Lewis Partnership, it is a core priority driving our overarching business strategy and transformation. We are seeking a highly commercial, data-driven Loyalty Senior Propositions Manager to act as the true business owner for our most complex loyalty offerings. In this fast-paced, high-impact role, you will lead the end-to-end development of innovative new propositions while continually optimising our existing portfolio across both John Lewis and Waitrose.

If you have a growth mindset, a passion for crafting memorable omnichannel customer experiences, and a proven track record of leading cross-functional teams through agile transformations, this is your opportunity to deliver industry-leading change at pace.

• Salary: £55,500.00 - £88,500.00 per annum dependant on skill and experience 
• Contract type: This is a fixed term contract opportunity until January 2028 
• Hours and location of the role:
  • 35 hours per week
  • Your home location will be our London, Pimlico Head Office
  • This is a hybrid working role. The expectation is a minimum of 3 days per week in the office as team collaboration is critical in this role - core days are Wednesday and Thursday with the third day flexible dependant on projects and team meetings
• Start date: Please note that this role will start after 1 February 2027 

Key responsibilities:

• You will work closely with the Loyalty Strategy and Proposition Lead and broader loyalty team in John Lewis, as well as broader loyalty teams in central and Waitrose lines of business. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines
• Alongside Product Manager, own the roadmap for evolving these propositions over time and work collaboratively across the business to ensure delivery of agreed milestones
• Delivering projects at pace, on time and on budget. Delivery in line with the broader programme plan
• Alongside the Proposition Lead, ensure alignment of propositions across the JLP loyalty portfolio
• You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition
• Regularly report on the success of the proposition and communicate this within the business, identifying opportunities to optimise and increase performance
• Accountable for the ongoing run of a selection of loyalty propositions, ensuring plans are in place for the ongoing development and delivery of those propositions
• Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first
• Supports the development of capabilities which will deliver an enriched and growing customer database
• A keen interest in the external Loyalty market, bringing that knowledge back into the team

Essential skills and/or experience you’ll need: 

• A loyalty SME with significant experience working within loyalty proposition development and experience in developing and innovating loyalty points based propositions
• Highly commercial and confident working with business cases and benefit tracking and delivery
• Data driven and experienced in working with product management and of matrix working
• This role will work in close collaboration with Product teams so experience working closely with technology and within agile methodologies to deliver great results is essential
• This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment is key

Desirable skills and/or experience you may have: 

• Business case development 

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.