Outbound Coordinator

At the John Lewis Partnership, we do things differently because we are a different kind of organisation. As the UK’s largest employee-owned business, we are all Partners who share the responsibility for our success and the rewards. Our unique purpose is working in Partnership for a happier world.

As our Operational Coordinator at our Magna Park National Distribution Centre (NDC), you will be the centre of our warehouse operation. Your primary objective is to ensure we have the right stock in the right place at the right time to maximise efficiency and ensure availability for our customers.

As our Operational Coordinator at our Magna Park National Distribution Centre (NDC), you will be the centre of our warehouse operation. Your primary objective is to ensure we have the right stock in the right place at the right time to maximise efficiency and ensure availability for our customers.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a Glance

Role: Outbound Coordinator

Position: This is a 12- month Fixed-Term Opportunity

Hours of work: Full-time 37.5 hours, working Tuesday to Saturday on an alternating shift Pattern: Week 1 (06:00–14:00) and Week 2 (14:00–22:00).

Location: On-site working at Magna Park 2, Milton Keynes 

Key Responsibilities

As our Operational Coordinator, your day-to-day responsibilities will include: 

Control the flow of work across areas to maximise efficiency and ensure stock is ready for loading. 

Allocate picks, print labels, and manage warehouse management system (WMS) queries to meet site Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).  

Proactively resolve pick face capacity issues, update Stock Keeping Unit (SKU) maintenance details, and manage short, over, or damaged items.  

Coordinate dock doors and schedules while building authentic relationships with Despatch and management teams to get things done.  

Act as a role model for Health and Safety, and coach or mentor peers to share best practices across the network.

Essential skills/experience, you will need: 

-Previous warehouse experience within supply chains 

-Ability to analyse and interpret data to make informed, confident decisions.

-Competent in Google Suite or similar software.

-Ability to communicate across teams with clarity 

Desirable skills/experience, you may have:

-Previous experience with Warehouse Management Systems (WMS).  

-A solid understanding of end-to-end (E2E) warehouse processes.

-Mechanical Handling Equipment (MHE) Fork Lift experience 

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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