e-Commerce Executive

Working within the Sitewide team, we are responsible for all cross-category campaigns and the management of the John Lewis website homepage and app. You are a diligent, organised and detail-oriented individual responsible for the timely and accurate execution and implementation of the active e-Commerce trade plan.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Expected salary up to - £34,000 depending on experience

• Contract type - This position is a Permanent contract.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The E-Commerce team aims for around 2-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings. Core days are Mondays and Thursdays. 

• Location -  This role is based at our London Head Office campus in Pimlico. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. 

• FYI - The “e-Commerce Executive” is internally known as “E-Commerce Content and Operations Executive”

Key responsibilities

As an e-Commerce Executive you will be working closely with the rest of the team to plan and implement weekly content updates, track performance, respond and react to trading signals and customer/commercial priorities on the homepage for web and app.

This will include but not limited to the sourcing of imagery, copy, calls to action and adding appropriate tracking links to content, the development and management of briefing documents to our creative agency/ and managing Retail Media briefs and the coordination of creative workflows.

The role will also involve liaising with our Fashion, Home, Tech and Beauty category teams to maintain and update promotional offer buttons across both Web and App.

All of these plans are then used to build out the homepage onsite using our Amplience CMS tool.

Outside of that,the role involves supporting the team in cross-category, seasonal Campaign planning and execution onsite and you will implement on-site changes to support trading and optimisation requirements in line with the seasonal trade plans, perform daily site checks to ensure accuracy and consistency of activation, maintaining site standards and help in the maintenance and management of product curations.

Our commitment to continuous improvement and the optimisation of customer experience also means we are committed to experimentation - everyone is involved in the ideation, set-up, execution and reporting of these for our own team and the wider digital operation
 

In this role you will work with the wider Site Effectiveness Category teams within Digital, as well as: 

• Commercial performance and growth

•  Retail Media

• Content analysts

• Product teams (Apps/content platform/experimentation)

• Customer Marketing Team

• Trade Operations / Product Launch

• SEO

• Pricing & Promotions

• Creative

Primary Outcomes & Accountabilities

• Driving online sales with the timely optimised execution of the in-season trading plan.

• Optimising customer journeys to increase conversion rate and customer satisfaction

• Using measurement tools such as Adobe Analytics, Content Square and Tableau to track key metrics and performance (traffic, bounce rates, conversion rate, CAC) and generating benchmarking and regular reports on performance.

• Using data to prioritise potentially conflicting priorities across teams

• Review & report on key competitor activity

Essential skills/experience you’ll need

• Can-do proactive approach to task management & strong planning and time management skills.

• Problem solving skills where appropriate

• Interpersonal, Influencing, relationship building skills - Stakeholder management across multiple areas and teams

• Creativity - Building inspiring pages onsite that excite and inspire the customer.

• Experience receiving information from various sources to plan various updates to the

• site, to write accurate briefs and implement content updates onsite.

• Detail oriented & numerate 

• Strong planning and time management skills. 

• Maintains accuracy through repetitive tasks such as site checks 

Desirable skills/experience you may have 

Experience or proficiency in the following tools/platforms: 

• Experience using a CMS tool (Amplience preferred)

• Adobe Analytics

• Content Square

• Tableau

• Google Office suite

For internal Use Only:

#LI-HEADOFFICE

#LI-RZ1 

#LI-HYBRID  

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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