Shop Support Partner

As a Shop Support Partner you'll be providing the efficient administrative support that benefits the needs of the shop operation and ultimately, our customers.

You'll work with your peers and leadership team to support the delivery of shop priorities and targets, focussing on productivity, working flexibly and driving efficiency through continuous improvement.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

- Coordinating and completing cash administration tasks.

- Maintaining and building relationships with Partners, head offices and third parties.

- Reviewing IT incidents or requests and ensuring the appropriate action is taken to maintain the smooth running of the shop operation.

- Being a point of contact for internal and external visitors.

- Scheduling branch cover and training for Partners.

- Completing recruitment tasks for the shop including facilitating assessment centres and processing job offers.

Essential skills/experience you'll need

- Good communication and interpersonal skills.

- Excellent planning skills with good attention to detail.

- Good computer literacy skills with the ability to use multiple softwares.

Desirable skills/experience you may have

- Experience of working in a retail administrative or cash office environment is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.