Facilities Assistant Building Ops Services

The John Lewis Partnership is a unique business, built on democratic principles and a commitment to our Partners and customers. Our Property and Facilities teams are the backbone of our physical environment, ensuring that our Head Office locations are safe, efficient, and inspiring places to work.
We have a fantastic opportunity for a proactive and service-oriented Facilities Assistant to join our Building Operations team at our Waitrose Head Office in Bracknell. This is a diverse and active role where you will be at the heart of our Head Office campus, delivering essential building management processes. From managing campus logistics and mail services to ensuring our meeting rooms are operationally ready, you will provide first-line support that keeps the business moving. As a champion of health and safety and a "brand champion" for our workspaces, you will play a vital role in maintaining the high standards our Partners and visitors expect.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Salary: £28,900

Contract type: Permanent

Working pattern: On-Site

Location: Bracknell

Key Responsibilities

• Building Operations: Delivering day-to-day facilities services, including internal and external logistics, to maintain a safe and outstanding working environment for Partners, visitors and contractors.

• Customer & Campus Support: Providing 1st line support for meeting rooms and collaborative work settings, ensuring they are operationally ready. This includes furniture setups, helpdesk response, and sample management.

• Logistics & Mailroom: Sorting and delivering mail and parcels across the campus, arranging couriers, and utilising mail logistics systems to meet strict KPIs and SLAs.

• Health & Safety: Implementing Fire Safety and H&S processes, including acting as an assistant to the Chief Evacuation Marshal during evacuations and conducting regular building compliance inspections.

• Communication: Maintaining engaging and up-to-date communications across the Intranet and physical notice boards, ensuring all information is legally compliant and contemporary.

• Stock & Inventory Management: Keeping stockrooms organised and tidy, assisting with stationery and inventory checks to support business benefits.

• Collaborative Working: Promote good communication between Partners and 3rd Party Suppliers and establish flexibility throughout the Facilities team to assist in other areas of the department when required as directed by the Facilities Manager.

Essential Skills/Experience You’ll Need

• Facilities Knowledge: A basic understanding of workplace management processes, including health and safety and compliance requirements.

• Customer Centricity: A passion for putting internal and external customers at the heart of everything you do to deliver a differentiated service.

• Organisational Skills: The ability to plan and deliver excellence across multiple tasks, from mail sorting to complex room setups.

• Communication & Active Listening: Excellent interpersonal skills to build sustainable relationships with stakeholders and truly understand Partner needs.

• Agile Learning: A personal responsibility for growth, with the ability to learn from experience and adapt to ever-changing campus demands.

• Good IT skills (proficient with Google suite and reading and writing emails)

• Education: A good basic education (GCSE level).

• Full UK driving license required
   

Desirable Skills/Experience You May Have

• Experience: Previous experience in a service delivery or facilities management environment.

• Education: A-Levels or equivalent qualifications.

• Technical Familiarity: Experience using service request systems (e.g., ServiceNow) or mail tracking software.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.