Commercial Finance Operations Analyst, Insurance

About the role

The Commercial Finance Operations Senior Analyst will play a critical role in ensuring the accuracy, integrity, and efficiency of financial operations across the company’s insurer, premium finance house and ancillary provider relationships. Working within a dynamic insurance broker environment (personal lines – car and home insurance), this role will support end-to-end reconciliation, investigation, and settlement of insurer returns and payments, as well as supporting financial control and operational governance activities. The role will be responsible for reviewing and approving that the transactions on the IRR are accurate before seeking senior Insurance approval before payment is made to Insurers and Add On providers.

This position requires strong analytical skills, excellent attention to detail, and an ability to understand complex reconciliations, data flows, and stakeholder communications across finance, operations, commercial and external partners.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Salary - up to £70,000 depending on experience 

• Contract type - Permanent 

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office 2 days a month in the office to connect.
   

Key responsibilities

• Support end-to-end insurer, premium finance, ancillary providers reconciliations, including generation, validation, and investigation of IRRs and related reports.

• Lead reconciliations of the transactions on the IRR and provide assurance to Senior Insurance Management to enable them to authorise insurer payments, ensuring accurate settlement, documentation, and delivery.

• Support core financial reconciliations and resolve any rejections or variances.

• Manage queries and escalations from insurers, Hood Group, and internal stakeholders, maintaining strong service and communication standards.

• Oversee exception handling, write-offs, and policy balance adjustments to ensure financial integrity.

• Complete all tasks in a timely and efficient manner as per the timelines of the business requirements.
   

Essential skills/experience you’ll need 

• Extensive proven experience in financial operations, reconciliations, or accounting within an insurance or financial services business, ideally within a broker environment.

• CDL Strata experience with an understanding of the accounts screens and application

• Strong analytical and problem-solving skills with proven ability to investigate and resolve discrepancies.

• Excellent communication and stakeholder management skills across finance, operations, commercial and external partners.

• High attention to detail, with strong organisational and time management abilities to meet deadlines.

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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