Commercial Analyst

About the role

Supports Commercial Manager with the commercial management and performance of the Facilities Management outsourced maintenance contract totalling around c.£130 million per annum. Supports the management of accounts, budgets, billing and GMP (guaranteed maximum price) model, analysing data to provide key business insights, information and recommendations to enhance the performance of the contract.

Supports the commercial management of areas sitting outside the outsourced operation such as operational waste.

Provision of timely and insightful managerial information, financial support and data analysis to key stakeholders, the FM team and Retail Partners

Takes a proactive role in analysing & investigating risks to help FM Service Delivery Leads drive positive change. Continuously developing the successful operation of our Facilities Management Services, aiming to provide JLP with a competitive advantage.
Through the Property Shared Capability you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

• Expected Salary - £37,500- £48,000 (dependent on experience) based on a 28 hour working week.

• Contract type - This position is a Secondment Contract for 9 months. 

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team currently aims for around 1 day a month in the office to connect and on a more ad-hoc basis to attend key meetings. 

• Location - This role is based at our Pimlico Head Office. 

• Please note - This role is part time for 28 Hours per week, over 4 days. 

• Interviews -will be commencing from 15th July onwards - the start date for the role will be from the middle of September 2025. 

Key responsibilities

Commercial Contract Management 

Works closely with Service provider to ensure costs are correctly reflected in internal reporting

Ensures that JLP achieve best value from the contract and pay the correct amount for services provided.  This includes: 

○ Updating GMP and budget model with agreed contract changes 

○ Monthly reconciliation of billing 

○ Auditing of gain share and profit at risk calculations and inputting into annual rebaselining of GMP model

Inputs into FM strategy, initiatives and decisions to ensure best business outcome. 

Commercial Insight / MI 

Investigate and report on variances to budget 

Track risks and ops to budget and provide FM Leadership Team with a forecast of expected year end spend, to ensure business plan targets are achieved

Provide FM Leadership Team with appropriate reporting to support operational decision making and drive action

Identifies potential ways of working improvements which deliver increased efficiencies 

Review SLA/KPI data from maintenance and waste contracts, and provide reporting to stakeholders

Commercial administration of areas sitting outside of outsource operation

● Waste

● Channel Island stores

● Type 1 & 4 locations (Distribution, leisure and Leckford)

● Insurance claims

● Emergency end of life capital

● Cost of FM function

● Other FM contracts

Interface with Finance teams / processes

Month end reporting (feeding in to central finance teams)

Purchase order end to end administration

Input into budgeting and business planning processes (revenue & capital) including quarterly forecasting.

Ensuring alignment to Finance policy and ways of working

Essential skills/experience you’ll need

• Practical use of COUPA 

• Part Qualified to finalist stage or with experience of commercial analysis and financial management in a management accounting environment

• Experienced in interrogating financial systems 

• Advanced Excel skills 

• Ability to change and adapt style to match situation 

• Experience of working confidently at all levels throughout a business - stakeholder management

• Experience of taking a rigorous and detailed approach to tasks

Desirable skills/experience you may have

• Can evidence strong project and programme management skills. 

• Tableau experience

• Working knowledge of Oracle 

• Experience of working within the Retail Finance or FM environment

• Experience of working client side with an outsourced service provider

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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