Changeworks Coordinator

About the role

As a Changework Coordinator, you’ll be involved in planning and organising in an operational capacity in a John Lewis branch.

You’ll be an ambassador for the John Lewis Partnership, playing your part in delivering outstanding service in all your interactions with customers and third parties, sharing your knowledge of all products and services.

You will also regularly conduct risk assessments and demonstrate a desire to protect profit and contribute to continuous improvement.

Key Responsibilities

On a day-to-day basis you'll be responsible for:

- Planning and coordinating moves for all shop fixture changes and projects (including events like Clearance Sales and Seasonal Changes).

- Producing CAD plans and clear instructions for all changes to the shop's selling space.

- Responding to ad-hoc requests.

- Coordinating and organising contractor work and reviewing contractor ways of working.

- Advising shop management of the most cost effective way of replacing or buying new fixtures.

- Working with maintenance service providers on the delivery of all technical change work requests. Maintaining accurate records of work requested and completed.

Essential skills/experience you'll need

- Due to the nature of the role, adherence to Health and Safety policy is essential.

- You will be required to have an expert understanding of all relevant legal requirements to ensure the branch operates in a diligent and compliant manner.

- Experience in Computer Assisted Design (CAD).

Desirable skills/experience you may have

- Experience of maintaining cost controls and working to a budget.

- Excellent communication skills dealing with third parties and stakeholders on a day-to-day basis.

- Experience of managing multiple projects at one time.

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.