Assistant E-Commerce Content and Operations Manager

About the role

If you join us from 5th October, in addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

We have an exciting opportunity to join our E-Commerce Operations & Site Effectiveness team as an Assistant E-Commerce Content & Operations Manager on a 12 month fixed term contract/secondment. 

Expected salary - up to £50,000 depending on experience

Contract type - 12 Month Fixed Term Contract

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 2-3 days a week in the office to connect.

Location -  This role is based at our London Head Office campus in Pimlico.

What are we looking for?

We are looking for a commercially astute, curious and analytical individual that maximises sales for their E-Commerce area.

This particular role is in the Plan & Brief side of the team, which involves working with key stakeholders across the business and being responsible for coordinating and managing the planning side of seasonal, cross category campaigns.

In this role, you will support delivery for content onsite, managing and optimising site effectiveness across end to end customer journeys. Alongside measuring the performance of content and site activation, ensuring continuous improvement and optimisation for existing and future activities.

A key area of this role includes suggesting and supporting delivery of onsite improvements to improve conversion rates and customer satisfaction through curating content accurately and effectively. You will support delivery of the planning of the E-Commerce execution and the actual execution of the customer and trading plan, campaigns and category priorities.

You will work closely with the Marketing, Category and Brand Growth teams to understand the strategy, trading priorities and growth levers, ultimately supporting delivery of these. You will have evidence of effective, data led prioritisation and managing competing demands.

An important part of the role includes working and influencing with stakeholders across Customer & Trading teams to maximise trading performance.

You will work closely with:

- Category & Brand Growth Teams

- Creative & Web Publishing

- Digital Marketing / CRM

- Trade & Customer Marketing

- Trade Planning & Optimisation/PLO

- Product / CX

Essential skills/experience you’ll need

● E-Commerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions

● Numerate and strong data-analysis orientation

● Commercial acumen.

● Content & Site Effectiveness - briefing and activating campaigns and customer / trading priorities, customer journey improvements

● Planning and campaign management, understanding and managing the end to end process and critical paths

Desirable skills/experience you may have 

● Using Content Management Systems

● Adobe Analytics and Content Square Proficiency

● SEO Content Experience

● Influencing skills. Ability to build strong Stakeholder relationships

Important points to note:

You can view a copy of the full job outline here 

Partnership Secondment pay policy - Your existing benefits will remain unchanged during your secondment.

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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