Administrator Customer Delivery Hub

About the role

As our Customer Delivery Hub Administrator, you will work closely with a collaborative team to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for our internal and external stakeholders. You will resolve Stakeholder queries efficiently and effectively by utilising our Customer Delivery Hub systems and communication channels.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £0.00 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £0.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance

Salary range - For this role the salary starting from £24,300 per annum.

Contract type - This is a Permanent position

Work Pattern - 37.5 hours per week - including late finishes and some Saturdays.  Earliest start 6am, latest finish time 22:00.  Flexibility required.

Location - Trumpington Customer Delivery Hub (CDH)

Due to its nature, you need to be 18-years or older to work in this role.

About the role

As our CDH Administrator, your day will be based at your Customer Delivery Hub where you will complete the responsibilities of your role. This will include:

• Provide accurate data entry and administrative assistance to the Transport team, ensuring all processes are followed to maintain compliance and operational efficiency.

• Maintain effective written and verbal communication with internal and external stakeholders to foster strong working relationships.

• Utilise strong time management and organisational skills to prioritise tasks, meet deadlines, and ensure the smooth running of administrative operations.

• Act as the initial point of contact for the Hub, managing reception duties, coordinating with external parties and ensuring a professional welcome, sign-in, and escort process for all visitors.

• Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.

• Monitoring stock levels of sundry items.

• Coordinating orders and allocating Business dress for current and new Partners on site.

• Understanding and adhering to the General Data Protection Regulation (GDPR).

• Promoting and adhering to all Legal, Health & Safety and Site Operating procedures.

• Assisting the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note-taking for formal meetings or inputting Distribution Third Party's hours into our HR system.

Why join our Customer Delivery Hub as an Administrator?

By supporting your site’s administrative operation to run smoothly and in line with our policy and procedures, you will provide a high-quality service to our customers. You will gain comprehensive stakeholder skills management through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will have the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance.
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You also can view a copy of the full job outline here:

External applicants- please view the attached job outline
Internal applicants- please use the link below

Qualifications and Experience skills you’ll need

• Basic knowledge of IT systems and Google Suite programs such as Excel

• Great interpersonal communication skills, in both written and verbal

• Effective organisation and planning skills

Desirable skills

• Previous experience working with mobile workers (e.g. Drivers)

• Experience working in an administrative role

• Experience of working in a supply chain environment

Next Steps 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 
Thanks for your patience in the meantime. 

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment