As our Customer Delivery Hub Administrator, you will work closely with a collaborative team to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for our internal and external stakeholders. You will resolve Stakeholder queries efficiently and effectively by utilising our Customer Delivery Hub systems and communication channels.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibility
As our CDH Administrator, your day will be based at your Customer Delivery Hub where you will complete the responsibilities of your role. This will include:
-Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.
-Monitoring stock levels of sundry items.
-Coordinating orders and allocating Business dress for current and new Partners on site.
-Understanding and adhering to the General Data Protection Regulation (GDPR).
-Promoting and adhering to all Legal, Health & Safety and Site Operating procedures.
-Assisting the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note-taking for formal meetings or inputting Distribution Third Party's hours into our HR system.
Why join our Customer Delivery Hub as an Administrator?
By supporting your site’s administrative operation to run smoothly and in line with our policy and procedures, you will provide a high-quality service to our customers. You will gain comprehensive stakeholder skills management through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will have the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance.
Essential skills/experience you'll need:
-Basic knowledge of IT systems and Google Suite programs such as Excel
-Great interpersonal communication skills
-Effective organisation and planning skills
Desirable skills/experience you can bring:
-Previous experience working with mobile workers (e.g. Drivers)
-Experience working in an administrative role.
-Experience of working in a supply chain environment
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Popular Benefits
We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.
Benefits
We’re powered by positive Partner networks
Did you know?
We’ve been referring to ourselves as ‘Partners’ since 1920 when the term was first coined by our internal magazine, The Gazette. It highlights the significance of us as employee-owners.
We continue to use this language today, and you’ll hear all employees being referred to as Partners throughout the Partnership.
Did you know?
We’ve been referring to ourselves as ‘Partners’ since 1920 when the term was first coined by our internal magazine, The Gazette. It highlights the significance of us as employee-owners.
We continue to use this language today, and you’ll hear all employees being referred to as Partners throughout the Partnership.
