How to be a Selling Superstar at John Lewis this Christmas

The festive period is the most vibrant and magical time of year at John Lewis. From the grand unveilings of our iconic Christmas adverts to the joyful hustle and bustle on our shop floors, our stores come alive with festive feelings. At the heart of this excitement are our temporary seasonal Partners. Alongside our permanent Partners, they are essential to delivering the exceptional customer experiences we are famous for.

What Makes Christmas at John Lewis Unique?

Employee-ownership and Partnership Culture
Unlike traditional retailers, John Lewis is employee-owned (that’s why we’re known as Partners). Being a Partner means you are more than just an employee; you have a shared stake in the business and a personal role in its success. This unique culture fosters a warm, collaborative, and supportive environment where everyone pulls together which is really felt during the festive season.

Selling Superstars
As a Selling Superstar (look out for Customer Assistant vacancies), you play an integral role in creating special, memorable moments for our customers—whether helping a child pick an ornament for the tree or helping a customer find the perfect gift for their loved ones.

In our Selling Superstars, we look for:

🌟 Customer Passion: Exceptional customer service at John Lewis goes beyond simply answering questions or operating a till. It is about creating genuine connection, offering warm and welcoming interactions, listening attentively to customer needs, and ensuring every shopper feels valued during what can sometimes be a hectic shopping season.

🎁 Product Enthusiasm: We take immense pride in our extensive, high-quality product ranges across Home, Fashion, and Beauty. As a Selling Superstar, learning about our offerings allows you to guide customers effortlessly. Helping a customer discover that perfect, thoughtful gift for a loved one brings genuine satisfaction and joy to both the shopper and the Partner.

🎄 Thriving in the Festive Buzz: Christmas retail is fast-paced and ever-changing. Success requires adaptability, resilience, and a bright, positive attitude. Staying energetic and organised during peak trading hours ensures our shop floors remain inviting and the operation runs smoothly.

💚 Partnership Pride & Teamwork: Team spirit is at the core of our success. Partners actively support one another, share workloads during busy rushes, celebrate small everyday wins, and take pride in representing the John Lewis brand with excellence.

Application Advice & Next Steps

How to Apply
Ready to join us this Christmas? Start by visiting JLPJobs.com where you can apply for live vacancies or register or register for job alerts so that you can be in the know when your local shop begins recruiting.

Interview Preparation
To stand out during the selection process, take time to familiarise yourself with our Partnership Behaviours on JLPJobs.com. When answering interview questions, structure your responses using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your experience. Remember, while relevant skills are great, authentic enthusiasm, strong interpersonal skills, and a genuine desire to work as a co-owner are valued just as highly as prior retail background.