Infrastructure Delivery Administrator, Nights

Working in a service critical role, the Control Room manages the end-to-end fulfilment and resolution in all agreed operational functions. Providing IT administration and support by proactively identifying system issues which may affect the Supply Chain whilst ensuring the Partnership has the right stock in the right place at the right time. Ensuring the semi-automated system is operating to its maximum efficiency.

Providing operational analysis experience, suggesting solutions to complex queries and following through to a resolution in an IT related environment. Engaging with all involved resolver groups and Customers, utilising proactive internal and external escalation procedures. Providing prompt and timely response and updates to customers, demonstrating strong awareness of their operational needs/requirements and priorities.

Troubleshooting any hardware and software issues for the operation and to guarantee the delivery of all agreed SLAs.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance 

Partnership Role Title: Infrastructure Delivery Administrator, Nights

Position:  This is a 3-month Fixed term.

Location: Magna Park NDC 1, Milton Keynes  

Hours of work: Full-time, 37.5 hours per week. Working a 3 week rota, 22:00 - 06:00 Sunday-Thursday. This opportunity requires 1 out of 3 Saturdays  

Key responsibilities

• Receive and record Operational faults and major incident details, informing the relevant stakeholders. Tasking these to the appropriate functions whilst recording the actions taken and any resolutions achieved
• Plan and prioritise workload through use of Engineers, remaining flexible to adapt and support whilst identifying different avenues to achieve solutions
• Liaise with Central Operations, Knapp and Site Management to plan, organise and coordinate any requirements that need to be implemented, to meet with operational needs
• Liaise with Third Parties to ensure we have sufficient levels of working equipment for the site
• Compiling hand-over reports to enable the smooth transition of operational issues between shifts
• Construct/write reports to facilitate Operational figures for vital daily planning. Contributing and communicating clearly to the day to day running of the system, ensuring the flow of the Automation.
• Regular audits to find ways to improve existing IT systems, projects and related operations initiatives to optimise efficient use of company resources. i.e. in preparation for peak periods
• Ensure training requirements are met in all areas of the Control Room Operations in line with the agreed SOPs

Essential skills & Experience you’ll need:

• Experience working within automated or semi-automated warehouse operations.
• Proven experience managing customer/client relationships and working with Warehouse Management Systems (WMS).
• Demonstrated IT troubleshooting and operational analysis experience within an IT-related environment.
• Technical understanding of IT networking and infrastructure, including CISCO equipment, IBM systems, LANs/WANs, Group Policies, TCP/IP, Active Directory, Windows OS, and Google Applications.
• ITIL Certification.

Desirable Skills & Experience you can bring:

• Knowledge of KiSoft Applications including WCS, PTL, MCS, PLC, SRC, ICM, KFP, Cardiff, Command 
• Knowledge of Zenon and Dispatcher WMS 
• Experience of Servicenow platform for centralised requests/queries

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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