Commercial Manager, Retail Credit

About the role

JL Money are looking for a Commercial Manager to join their team on a fixed term basis.

As a Commercial Manager, you will support the commercial performance strategy of the point of sale credit portfolio, driving customer acquisition, increased sales conversion and enhanced profitability - while ensuring a balance between customer experience and regulatory compliance

If you join us from 5th October, in addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Contract type -  This is a fixed term contract until end of August 2026

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.
   

Key responsibilities

• Generating credit sales forecasts drawing on input from wider teams across the partnership to inform trade and campaign planning

• Identify risks and opportunities to optimise uptake and customer value

• Monitoring performance and KPIs, and reporting these back to stakeholders with recommendations for improvement.

• Presenting business case proposals to senior leadership to drive growth and optimisation

• Responsible for compliance with John Lewis policies & procedures within the legal and regulatory framework

• Undertake analysis and deliver recommendations for product enhancements which drive competitive position, customer satisfaction and profit based on sound industry and market research

Essential skills/experience you’ll need

• Highly numerate, comfortable working with large data sets and complex financial information, translating these into actionable insights within a Retail Credit environment

• Strong commercial acumen, proven track record in performance led commercial roles

• Working across a large, matrixed stakeholder network, balancing competing priorities, including with external finance partners.

• Understanding of the economics of different credit products.

• Experience using SQL and Data Visualisation software (Tableau or similar) advantageous but not essential

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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