Compliance Advisory Manager – Financial Services

About the role

John Lewis Financial Services (JLFS) is a growing area of the Partnership. Our Financial Services team is responsible for a distinct and differentiated set of products with an accelerating growth plan, which means there has never been a more exciting time to join us.

We are looking for a Compliance Manager to join our team. As a key compliance SME, you’ll be responsible for ensuring JLFS is compliant with all the necessary regulatory and legal requirements. You’ll provide support across all our FS propositions including General Insurance, Credit & Banking and Foreign Exchange products and will help make sure our customers receive good outcomes.

If you join us from 5th October, in addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Salary £50,500.00 - £77,000.00

• Contract type: This position is a Secondment/Fixed Term contract for 6 months only.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aim for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings. 

• Location - This role is based at our Pimlico Head Office. 

Key responsibilities 

• Providing compliance advice & guidance with a clear focus on driving good customer outcomes.

• Working in collaboration with our Value Streams and wider Partnership to achieve fair outcomes for customers, including the identification of potential risks and issues and the strengthening of controls.

• Supporting the delivery of projects and small business changes with timely and accurate regulatory guidance.

• Ensuring we accurately report back to our Regulator on the key aspects of our business, in a timely manner.

• Developing and maintaining strong working relationships with key stakeholders.

• Seeking to strengthen and improve the existing controls environment, providing ongoing support and guidance.

• Keeping up-to-date with regulations, inform the business of changes when relevant and respond accordingly.

Essential skills/experience you’ll need

• Experience working in Compliance for a UK based Financial Services company/firm ideally specialising in insurance or credit and banking distribution

• Significant and demonstrable experience in stakeholder management, written and verbal communication, reporting and analytics and risk management

• Knowledge and awareness of UK Financial Services regulatory framework and understanding of FCA Conduct requirements (for example ICOB, CONC, APER, Consumer Duty, DISP)

• Ideally experienced in FS regulatory compliance, monitoring and audit. 

Desirable skills/experience you may have

•  ICA Diploma in Governance, Risk and Compliance 

• Recognised industry accreditation

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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