We all lead busy lives. And when our customers have limited time to shop, but still want to shop with John Lewis, we need to ensure they get the same experience they would receive in our stores… online. And as accessibility improves via phones and tablets, our customers can be online anywhere, at any time.
Johnlewis.com has more than 200,000 of our finest products – focusing on the best of fashion, beauty, home, giftware and electrical items. The website is consistently ranked one of the top online shopping destinations in the UK and its free ‘click & collect’ service is available throughout all John Lewis stores – allowing customers to buy online and pick up after 2pm the following day.
It’s also allowing us to reach out to and engage with our customers in a whole new way. Social media including Facebook, Twitter and an official YouTube channel, means we’re connecting with customers on an even-greater level which is great as we love to hear from them.
So now our customers can relax knowing they’re getting the same level of service – whether that’s in-store or online. And it could be you behind the scenes making it all happen.
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