Social Community Executive

John Lewis is currently recruiting for a Community Executive to join their growing Social Media Team. This is a fantastic opportunity for someone who is passionate about social media to play an integral role at a leading UK Retailer.
As a Social Community Executive you’ll be the external voice of John Lewis managing all social channels including Facebook, Instagram, Twitter, Pinterest, YouTube and TikTok, building and cultivating best-in class communities with our customers and engaging with influencers. You are a confident copywriter and creator who will adopt our tone of voice, act as our brand guardian and consistently look for ways to enhance the customer experience.
You will feel confident analysing data and customer sentiment to report back to the business on content and campaign success. You;ll demonstrate the ability to spot trends and jump onto proactive opportunities so that John Lewis is present in relevant conversations at the right time. You’ll be charged with owning the editorial calendar, looking at planned and reactive social opportunities and know how to create compelling social first content that drives high engagement and social buzz.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Expected salary - Salary up to £35,000 depending on experience.

• Contract type - This position is a Secondment for 12 months.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days per week, with core days being Wednesday and Thursday. There may occasionally be the need to attend for other ad hoc meetings..

• Location - This role is based at our Head Office campus in London Pimlico. The team are expected in the office 3 days a week, with Wednesday and Thursday being core days. Other adhoc meetings may be required on occasions. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. 

Key responsibilities

• Create, curate and plan engaging social media content 

• Manage all social platforms, driving follower growth, engagement and referrals 

• Analyse and report on social media, email and content success 

• Use data and social feedback to inform internal teams on consumer opinion, content and campaign successes, and learnings 

• Work closely with the social team to lead, plan and implement digital and social media campaigns 

Essential skills/experience you’ll need

• Experience managing multiple social channels - Facebook, Instagram, Twitter, Pinterest, Snapchat, TikTok and YouTube, ensuring channel hygiene is maintained at all times. 

• Creative thinking - delivering inspiring and relevant content that is channel centric, utilising formats and different aesthetic styles to tell engaging stories. 

• Brand tone adoption - understanding the brand tone of voice and values to implement through content and copy. Get under the skin of our target customer to ensure that all communication serves their different need-states. 

• Insight and analytics - experience in reporting, social media analytics and listening. Reviewing numbers and turning insights into actionable plans. 

• Agility and strong attention to detail - flexible working across multiple projects and developing reactive content whilst ensuring that all content distributed fits the brand tone and is of the best quality. 

Desirable skills/experience you may have

• Online retail experience 

• Customer experience management 

• Influencer management experience 

• Marketing / Business related degree or equivalent experience 

• Paid social media experience 

• Demonstrable understanding of how social marketing channels work and can influence customer engagement 

• Budget management 

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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