As a Hotel Receptionist at one of our stunning Partnership hotels, you'll have the important job of looking after it's reception, working as part of the hotel team to deliver a first-class guest experience while also managing administration tasks for the hotel and its Partners.
If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.
The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation where you can enjoy afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
This role has a lot of variety and will include daily tasks such as:
- Managing bookings for hotel stays, spa treatments, and activities (location dependent).
- Being a key point of contact for guests and facilitating check in/check out procedures and any customer queries/complaints.
- Be a brand ambassador and look for opportunities to upsell memberships/events.
- Delivering a first rate guest experience.
Essential skills/experience you'll need
- Proven experience in a customer facing/customer service role.
- Good numeracy and computer literacy skills.
- Good organisational skills and able to communicate with stakeholders at all levels.
Desirable skills/experience you may have
- Knowledge of a hotel operation.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Popular Benefits
We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.
Benefits
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Did you know?
The Partnership owns 5 hotels. We have one of Brownsea Castle in Poole Harbour, one by Bala Lake in Wales, one on the shores of Lake Windermere, one on the bank of the River Thames in Berkshire and one on our Leckford Farm estate in Hampshire.
Did you know?
The Partnership owns 5 hotels. We have one of Brownsea Castle in Poole Harbour, one by Bala Lake in Wales, one on the shores of Lake Windermere, one on the bank of the River Thames in Berkshire and one on our Leckford Farm estate in Hampshire.
