Product Manager, EPoS Transformation

As a Product Manager leading the Electronic Point of Sale (EPoS) Transformation for John Lewis shops, you will drive the delivery and modernisation of our retail checkout technology across our nationwide store network. Focusing specifically on core retail till functions, this hands-on delivery and product role bridges strategic vision with shop-floor execution, partnering closely with enterprise SaaS vendors, technical development squads, and Retail Operations to implement seamless checkout experiences.

You will act as the key liaison between 3rd-party providers and internal business teams, leading the implementation phase, end-to-end user testing, and stakeholder negotiation. You will build and prioritise the product backlog, balance technical debt, and ensure new payment and selling features are smoothly adopted by our in-store colleagues.

• Expected salary - Salary up to £80,000, depending on experience

• Contract type - This position is Permanent 

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. There will also be an expectation to visit John Lewis shops as the need arises. The team aims for around 3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings, but the frequency is dependent on the business needs. Core days are currently Monday and Thursday. 

• Location - This role is based at our London Head Office in Pimlico

Key responsibilities

• Create and drive an inspiring product vision and roadmap using customer, industry, and business insights 
• Set clear OKRs and manage a transparent, prioritised Product Backlog to optimise delivery value 
• Write high-quality user stories and establish functional and non-functional requirements in collaboration with development teams 
• Effectively manage, engage, and align diverse technical and non-technical stakeholders behind product goals 
• Utilise data, analytics, and experimentation (such as A/B testing) to continually improve and iterate on features 
• Manage release scope, track delivery progress, and balance technical and design debt with customer and commercial value 
• Act as a role model and mentor within the team while actively contributing to the Product Management community of practice 

Essential skills/experience you’ll need 

• Experience leading product teams using Agile methodologies (e.g., SCRUM, Kanban)
• Strong problem-solving skills with a data-driven approach to decision-making
• Proven ability to prioritise competing business needs, timelines, and stakeholders
• Retail experience with a strong understanding of shop operations and omnichannel customer journeys
• Experience delivering physical checkout/EPoS systems, including integration with core retail tech (such as Payments, OMS, or Loyalty platforms) 
• Demonstrated success partnering with third-party enterprise SaaS vendors

Desirable skills/experience you may have

• Experience defining, delivering, and testing MVPs at scale
• Experience leading multi-store pilots, cashier testing (UAT), and store rollout strategies
• Experience integrating AI technologies into retail operations or customer service

#LI-HYBRID

#LI-BF

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment