Operations Associate Dishpatch

We are looking for a proactive and organised Operations & Logistics Associate to join our Dishpatch team under the Waitrose line of business.
In this critical role, you will be responsible for managing the seamless transfer of finished products to chilled, frozen, or ambient storage locations, while inspecting all incoming goods to verify their quantities, quality, temperatures, and documentation. You will ensure strict compliance with food safety and traceability requirements by overseeing correct product labelling and printing functions, alongside managing production inventory processes to maintain adequate stock and highly accurate stock takes at all times. Beyond stock management, you will oversee essential building management functions to ensure our facility standards and operational safety are consistently maintained
So, what is Dishpatch? Dishpatch, the meal-kit delivery service that provides restaurant-quality home dining made by some of the UK’s leading chefs.
Dishpatch replicates a restaurant experience without leaving the house with chef-prepared dishes. Customers can choose from over 30 Dishpatch menus delivered to their doorstep nationally on Fridays – perfect timing for an indulgent weekend meal! Unlike other meal kit companies, Dishpatch’s dishes come pre-prepared with only a few simple steps to finish and serve, truly taking the hassle out of high-end home dining for our customers.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Salary  - Salary up to £32,000 depending on experience

• Contract type - This position is a Permanent contract.

• Working pattern/flexible working - 35 hours per week Monday to Friday. Occasional weekend work may be required during busy periods.

• Location - Dishpatch, North Greenwich

Key responsibilities

• Inventory & Stock Control: Safely move finished products to chilled, frozen, or ambient storage. Inspect incoming goods for quality, quantity, and temperature, and ensure everything is accurately labeled for food safety and traceability.

• Packaging & Sourcing: Source, order, and track packaging stock and materials to keep our fulfillment processes running seamlessly.

• Print Function Oversight: Manage weekly printing schedules to ensure our stickers and menus meet quality standards.

• Site Safety & Facilities: Support day-to-day building operations, help maintain health and safety regulations, and keep accurate operational records.

• Team Collaboration & Improvement: Work across departments (product, creative, and production) to help launch and improve operational workflows and systems.

• Ad-Hoc Support: Tackle additional operational, administrative, or facility tasks as needed to support the evolving needs of the business.

Essential skills/experience you’ll need

• Extensive experience in operations or logistics, directly handling inventory tracking, order fulfillment, and shipping processes

• Hands-on stock procurement: Experience ordering packaging supplies, managing lead times, and keeping accurate inventory levels.

• Tech-proficient: Working knowledge of spreadsheet software (Excel / Google Sheets) and Inventory/Order Management Systems (OMS/WMS

• Action-oriented & adaptable: A proven ability to prioritise urgent tasks, take initiative, and adapt quickly to ambiguity and changing needs

• Safety conscious: A solid understanding of basic workplace safety standards and hazard management.

• Core traits: Highly methodical problem-solving skills and a high level of accuracy in your work

Desirable skills/experience you may have

• Systems Implementation Experience: Prior involvement in setting up or rolling out new operational tools, software, or workflows.

• Facility Support: Background in basic building management or contractor coordination.

• Formal Safety Certifications: IOSH, NEBOSH, or a current First Aid at Work certificate.

• Cross-Functional Experience: Work history liaising directly with creative, production, or product development teams.

• Food Industry Background: Experience working within a food, beverage, or perishable goods environment (e.g.,handling food-grade packaging, allergen control, or temperature-sensitive stock).

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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