IT Asset Manager

Are you an IT professional with deep expertise in software compliance, license optimisation, and robust IT governance? As our IT Asset Manager, you will serve as the guardian and primary authority for technology asset assurance, accurate recording, and operational control across the John Lewis Partnership. Working within our Technology & Transformation (T&T) division, you will take ownership of our Software Asset Management (SAM) framework alongside our Configuration Management processes, ensuring data integrity across our ServiceNow platform (ITSM and CMDB).

In this critical assurance role, you will collaborate closely with leaders across T&T, Procurement, and Legal to maintain rigorous compliance with legal software licensing obligations, provide audit-ready asset records, and identify cost-optimisation opportunities. You will lead a dedicated team focused on establishing robust controls, mitigating licensing and configuration risks, and maintaining precise lifecycle tracking across the estate.

Expected Salary: up to £120,000 (depending upon experience)

Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home and the Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises.

Our team currently works from the office around twice a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs.
 

Key Responsibilities

• Strategic Governance & Policy: Set, maintain, and enforce Partnership Asset Management policies, standards, and risk frameworks across all new and existing services.
• Software Asset Management (SAM): Ensure full compliance with software licensing commitments, optimize spend across tier-1 vendors (Oracle, IBM, Microsoft, Salesforce, Workday), and support contract negotiations and vendor disputes.
• Hardware Asset Management (HAM) & CMDB: Oversee complete hardware asset lifecycles and partner with our Operational SIAM provider to maintain an accurate and complete CMDB.
• Platform Ownership: Drive the operational performance and strategic evolution of the ServiceNow platform to serve ITIL process owners, Service Desk, and business leaders.
• Leadership & Team Empowerment: Directly manage a team of up to 4 direct reports while providing matrix leadership across service delivery teams.

Essential skills/experience you’ll need

• ITAM: Significant experience in IT Asset Management
• Software Licensing Expertise: Deep experience with software licensing models, particularly for major vendors such as Oracle, IBM, Microsoft, Salesforce, and Workday.
• Hardware & CMDB Management: Strong practical knowledge and experience of hardware asset lifecycles, asset controls, and Configuration Management/CMDB ownership
• Stakeholder & Vendor Management: Strong stakeholder management skills with the ability to influence, persuade, and build trust as a high-impact advisor across senior leadership.
• Process Transformation: Proven track record of owning business problems and transforming business processes with defined business impact.
• Planning & Accountability: Exceptional outcome-focused planning ability, coupled with high personal accountability and integrity under pressure.
• Communication Skills: Tailors messaging effectively for diverse audiences across both formal and informal channels.
• Experience & Qualifications: Proven track record in a senior ITAM leadership role with relevant industry certifications.
   

Desirable skills/experience you may have

• ServiceNow Platform Management: Prior direct responsibility for managing and developing the ServiceNow platform, with emphasis on ITSM and CMDB modules.
• Conceptual & Strategic Thinking: Ability to think on medium-to-long-term horizons, connect big-picture concepts, and translate abstract ideas into practical execution.
• Agile Mindset: Demonstration of Agile working principles, flexibility in approach, and ability to join cross-functional missions as needed.
• Problem Solving: Ability to anticipate complications, and dynamically establish priorities in complex environments.

#LI-HEADOFFICE

#LI-Hybrid

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment