Insurer Relations Manager

John Lewis Financial Services are looking for an Insurer Relations Manager who will be responsible for the day to day activity of managing a motor and home panel of insurers. This individual will be responsible for the development and engagement of key insurer partnerships required to support the business plan and growth aspirations for both insurance products. The role demands an ability to quickly understand priorities, negotiate backlogs of work, establish operational processes and structures, with the aim to maximise competitiveness and scope.. You will be an ambassador and face for John Lewis Money (insurance products) , championing the customer and John Lewis as a whole.
We want to establish a benchmark for exceptional service. We are eager to find a passionate and motivated individual to join us on our journey to success. Someone who understands the value of strong broker relationships and who are motivated by opening doors, changing minds, nurturing connections, and doing things differently to get results.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meet 1 day a week in the London head office to connect and on a more ad-hoc basis to attend key meetings. 

Key responsibilities

● Engaging with insurers on a continuous basis to advance key initiatives and operational actions for both John Lewis and partner organisations.

● Managing internal stakeholders and overseeing action tracking to ensure accountability and adherence to established timelines.

● Assisting in the coordination and preparation of materials for insurer meetings, strategic reviews, and executive reporting.

● Maintaining comprehensive and accurate records of commercial agreements, performance metrics, and key contacts.

● Escalating operational risks and strategic concerns to the Head of Insurer Relations and Commercial Lead as appropriate.

● Supporting the preparation of management reports, including detailed data analysis and insights.

● Establishing and sustaining effective professional relationships, providing rigorous stakeholder management across leadership teams.

Essential skills/experience you’ll need

• Experience in insurance relations, preferably within the general insurance sector with a focus on car or home 

• Excellent direct and written communication skills 

• Excellent communication, negotiation, and interpersonal skills 

• Analytical mindset with the ability to interpret performance metrics 

• Successfully manage multiple stakeholders at senior levels, and excellent influencing skills

• Demonstrable experience working for an insurer / broker 

• Knowledge of digital distribution models 

• Knowledge of industry regulations and compliance standards

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment