Insight Manager – Analytics – Customer

We are looking for an Insight Manager to join the Customer Analytics Team. We are looking for someone who can lead on complex analytical projects and deliver valuable and compelling insights for the business.

The successful candidate will work on projects end to end, from shaping briefs to analysing deliverables and embedding recommendations. This key role will support the discovery, interpretation, and communication of meaningful patterns in data and the application of those patterns for effective decision-making.

We are looking for someone who will provide data-derived recommendations back to the business for key decisions both proactively and reactively, developing strong relationships with senior stakeholders. You will leverage complex and analytical techniques to automate and optimise processes where appropriate. You will also manage a small team of analysts and guide them in their project work.

• Salary Band  is £62,000 to £115,000

• Expected salary up to - We are looking for candidates up to £82K, depending on the experience you would bring to the role

• Contract type - This position is a permanent contract

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based. Our team currently works from the office once a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs.

• Location - This role is based at our London Head Office campus in Pimlico.  

Key responsibilities

The Analytics Team is spread right across the Partnership, using advanced analytics to help stakeholders solve problems and make better decisions. 

As an Insight Manager, Analytics, you will be allocated to a part of the business and be responsible for maximising value from your projects in that area (including those of your direct reports where applicable). You will achieve that through the application of your technical expertise, appropriate analytical techniques, effective stakeholder management, clear storytelling, recommendations and timely delivery. This is an expert, hands-on role and you will be expected to lead several significant analytical projects in your business area. 

We are looking for Partners who are passionate about solving business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have strong technical knowledge, but who also have the ability to apply those skills in a practical and time-sensitive way with great communication.

Essential skills/experience you’ll need

• Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar 
• Proven experience in an analytics team, including using SQL and R/Python (or equivalent) to manipulate large datasets, apply advanced analytical techniques, coach others and QA code
• Strong visualisation skills with experience using these to present data both directly to stakeholders and enabling self-serve analytics 
• Proven experience of driving business value from analytics
• Highly adept at building strong relationships with senior stakeholders 
• Proven experience of influencing decision makers with strong written and verbal communication skills
• Experience of working alongside other cross-functional teams to deliver key business objectives

Desirable skills/experience you may have 

• Experience of managing analysts and building their capability 
• Experience of Digital Marketing Analytics
• Experience of CRM Analytics

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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