Housekeeping Assistant

As a Housekeeping Assistant, you'll ensure the high hotel standards our guests expect from our Partnership Hotels. From providing an excellent, friendly service to ensuring the hotel remains clean, you'll work as part of a supportive and dynamic hospitality team which all help to keep our guests returning time and time again for enjoyable getaways with their loved ones.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

- Cleaning and maintaining guest rooms, bathrooms and public and partner areas.
- Safe use of housekeeping tools and chemicals, to include vacuum cleaners, mops and cleaning materials.
- Supporting other areas of the hotel operation, when required.
- Maintaining strict health and safety standards.
- Although task focused, our Housekeeping Assistants also need to demonstrate excellent customer service skills to ensure interactions with our guests are positive ones, providing a first rate guest experience.

Essential skills/experience you'll need

- Self-motivated and industrious, with a natural meticulous attention to detail.
- Ability to work under pressure and as part of a team.
- Basic knowledge of IT & POS systems and able to use standard software.

Desirable skills/experience you may have

- Experience of housekeeping in a hotel environment

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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