Hotel Leisure Assistant, Food Service

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Are you a self-motivated individual with a passion for delivering outstanding customer service? Do you thrive in a varied role where no two days are the same?

This is a dynamic, customer-facing role where you will be an integral part of the hotel team, focused on delivering a first-rate guest experience. You will work across various areas of the hotel, ensuring the efficient and profitable running of our lodges.

As a Hotel Leisure assistant you will deliver a first-rate guest experience through market-leading customer service and contributing to the efficient, profitable running of the hotel. This involves working across the restaurant and bar to achieve sales targets, performing kitchen duties including food preparation and cooking a small menu while adhering to food safety, and carrying out physically demanding 'behind the scenes' housekeeping tasks. You will be self-motivated, flexible, and committed to continuous learning and supporting all areas of the hotel as needed.

Pay Rate - £12.40 per hour

Contract type - Fixed term temporary contract

Location - Leckford

Hours - Part time (14.25hrs Average Weekly Hours) Friday & Saturday 17:00-22:00, with alternate Tuesday & Sunday 17:00-22:00

Key Responsibilities 

• Shares knowledge and expertise with colleagues to develop department and hotel performance.

• Demonstrates flexibility to support across other areas of the hotel and departments when required.

• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. 

• To meet all legislative requirements for your home department and other areas of the hotel that you may work across. 

• Deliver agreed key performance measures for your department.

• To resolve customer queries or complaints at the first point of contact.

• Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.

• Offer advice and recommendations based on guest requirements.

• Carry out stock control processes to manage wastage and minimise loss.  

• Identify and communicate opportunities for continuous improvement and greater efficiency.

Essential skills you'll need

• IT skills.

• Good communication skills.

• Attention to detail.

• Good organisational skills and ability to multitask

• Experience with basic food preparation

Desirable skills you'll need

• Experience working in a Restaurant or Bar or willingness to learn

• Experience working in a Housekeeping/cleaning role or willingness to learn

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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