Hotel Leisure Assistant

As a Hotel Leisure Assistant within the Front of House department, you will be an integral part of the hotel team, dedicated to providing exceptional guest experiences through outstanding customer service.

You will play a key role in the summer operation of Ambleside Park, serving food and beverages and ensuring the efficient and profitable running of the department.

Ambleside Park, it’s our Place in the Lakes. Set on the banks of Lake Windermere in the Lake District, it’s a 24 bedroom haven to get away, explore and maybe even be inspired like the great writers and artists of the past. 

If you are looking for a hotel with a difference, this could be it.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Pay Rate - £13.00 per hour

Contract type - Permanent

Location - Ambleside Park, Cumbria

Hours - Full time hours, across seven days with various shift times to include mornings, evenings and weekends between the hours of 07:00 am and 23:00pm

Live in option available

You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family.  As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. 

With all of the National Trust park to explore, whether walking on their own or on a guided tour, whizzing about on a mountain bike trail or visiting local craft shops, you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

Key Responsibilities

• Interacting with guests, sharing product  knowledge on drinks and food., while taking orders, checking back, and assisting with queries, clearing down and setting tables, as per operational standards

• Liaising with the kitchen team

• Upholding all policies and standards of food hygiene and cleanliness, including the completion of daily and weekly cleaning schedules

• Payment handling in accordance with hotel standards.

• Correct use of PPE.

• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.

• Assisting other departments within the hotel when required.

• Development of personal  knowledge of food and drinks,  allergen awareness and confidently dealing with guest allergen queries.

• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.

Essential skills you'll need

• Self-motivated and industrious, with a natural flair for guest service and a keen interest in hospitality.

• Basic knowledge of IT & POS systems and able to use standard software.

• Excellent communication skills

Desirable skills you'll need

• Proven experience of the hospitality industry is desirable.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.