Hospitality Assistant

Job Requirements

We are looking for a Hospitality Assistant to join our team at the John Lewis Partnership.

A key part of this role will be working in a busy Catering team to deliver and maintain high standards of all aspects of catering: service, presentation, operation and food hygiene.

The successful candidate will openly demonstrate a passion for food service and is motivated to deliver sales and cost targets.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a Glance

• Contract Type: Permanent 

• Location: Bracknell 

• Salary Range: £12.21 - £12.60 per hour

• Partnership Level: 10

• Hours  - 7:00am-15:00pm 5 days a week.  Monday to Friday. You will be based in Taylor House and West Warehouse
   

Key Responsibilities 

Including but not limited to

• Take delivery of food stock and distribute as and where required. 

• Heavy lifting and carrying of food products and ingredients in a safe manner. 

• Stock rotation and storage management.

• Clear waste as appropriate, with consideration forH&S and environmental impacts. 

• Assist in the basic preparation of food products.

• Managing the emptying of bins, waste and recycling in the kitchen 

• Collecting and washing pots, pans and utensils 

• Helping Chef’s keep areas clean and organised.

• Provide a great level of service and consistently promote products to customers. 

• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

• Monitor and reduce wastage through correct ordering and record keeping

• Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards

• To resolve customer queries or complaints at the first point of contact

• Full compliance with John Lewis Partnership Catering policies and legislation

• Full compliance with Health and Safety Regulations

• Carry out due diligence tasks and keep accurate due diligence checks and records

• Ensure the vending operation delivers outstanding service to meet Partners needs.

• Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order

• Ensure food safety requirements are maintained.

Essential skills/experience you’ll need

• Food Safety Level 2 (or happy to undertake training)

• Operational experience in PDRs (Partner Dining Rooms) / canteens or hospitality

Experience which demonstrates using your own initiative.
 

Desirable skills/experience you may have  

• Food Safety Level 3

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.