About the role

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

Resolving guest queries/complaints at the first point of contact.

Interacting with guests, sharing product knowledge on drinks and food.

The primary function is food service, serving guest orders from the kitchen to the table, clearing tables daily, and weekly hygiene checks.

Cleaning down and resetting rooms in readiness for the next service.

Knowing and understanding wine/drinks, serving coffee etc . - Will be trained on the knowledge of drink varieties.

Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.

Bagging up of laundry to be taken by a supplier and cleaned.

Some occasional kitchen portering work - operating the dishwasher and putting away items used within the kitchen and dining rooms.

Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).

Required essential experience skills and qualifications:

• Self-motivated/ Industrious

• Basic knowledge of IT & POS systems and able to use standard software.

• Excellent communication skills

• Proven experience of the hospitality industry is desirable.

Desirable experience skills and qualifications:

• Level 2 Food Safety

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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