Customer Delivery Hub, Porter Technician

As our Customer Delivery Hub Porter Technician, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions.

This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as TV wall mounts, integrated appliances and lighting installations in our customers' homes.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

As our Porter Technician, your day will see you start at your customer delivery hub where you will then head out on the route to complete the responsibilities of your role which will include:

- Being an ambassador for the John Lewis brand with great customer service as your number one priority.

- Helping load up your lorry with the day's deliveries working alongside the warehouse team.

- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.

- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.

- Keeping up to date with new products and technologies to help you perform your role at your best.

- Maintaining a safe working environment by adhering to safety regulations in our customers’ homes

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need:

-Previous Customer Service Experience

-Great verbal communication skills both over the phone and in person.

Desirable skills/experience you can bring:

-Experience in-home delivery and installation of electrical and furniture products

-Installation and disconnection of white goods.

- Experience with electrical installations (including integrated appliances) and TV Wall Mount.

- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances

- Assembly of a flat pack.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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