Customer Delivery Hub, Driver Technician

As a Technician Specialist, you aren't just a driver—you’re an ambassador, an expert installer, and a mentor. You’ll be the person bringing the latest tech and beautiful furniture to life, ensuring our customers get the premium experience they expect, as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

Your day starts at the hub, prepping your 7.5-tonne vehicle with the warehouse team before heading out to make a difference.

• Premium Installation: Expertly installing furniture, white goods, and home cinema systems.

• Customer Ambassadorship: Acting as the face of John Lewis, treating every home with the utmost respect.

• Knowledge Sharing: Coaching your partner on the best installation techniques and customer service flourishes.

• Problem Solving: Handling the "unexpected" with a calm, professional attitude to ensure every delivery is a success.

A Note on the Physicality: This is a hands-on, high-energy role. You’ll be handling heavy, high-value items like sofas, mattresses, and appliances.

Essentials skills required:

• Licensing: A valid Manual C1 UK driving licence (max 6 points).

• Qualifications: Valid DCPC and Tachograph Card (must be held by your start date).

• Experience: Proven history of driving 7.5-tonne vehicles and a background in home installations.

• Communication: A friendly, professional manner—both in person and over the phone.

• Tech-Savvy: You’re comfortable with modern tech and eager to learn about new products.

Desirable skills:

• Experience with integrated appliances or electrical disconnections.

• Skills in TV wall mounting or flat-pack assembly.

• Knowledge of domestic lighting or cooking appliance replacement.

There are lots of great benefits to working for the John Lewis Partnership, here are just a few:
✔ Discounts at John Lewis & online (25%) and Waitrose (20%), after 3 months service.
✔ Flexible working opportunities
✔ Equal Parenthood leave
✔ Great progression and development opportunities

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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