Brand Consultant Manager

A permanent opportunity has arisen to join us as a Brand Consultant Manager. In this exciting role, you will be the first point of contact for both shops and brands in relation to Brand Consultants (a non-Partner team of approximately 2,500 people) across our John Lewis branches. You will report into the Senior Brand Consultant Manager.

In this role, you will provide specialist knowledge in further developing and managing the day to day activities supporting the non Partner resourcing. You will manage the monthly payments and reconciliation to brands whilst supporting with queries and day to day operational performance. You will own the non Partner resourcing hub.

Using feedback from our shops and brands, you will amend and optimise the tools provided to support non Partners, including the JL service standards.

You will work across both internal and external teams to support all non Partner resources across our retail estate. You will work closely with the central finance team to facilitate John Lewis contractual agreements regarding non Partner Pay contributions.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Expected salary up to - £60,000 depending on experience

• Contract type - This position is a Permanent contract.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings. There is also a responsibility to visit our suppliers and / or shops

• Location -  This role is based at our London Head Office campus in Pimlico. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. 

• FYI - Interviews will be held in person at our Head Office campus w/c 23rd and 30th March 2026

Key responsibilities

• Manage the completion of annual pay contributions of circa £20m for Brand consultancy and the management of brand reps.

• Accountable for providing the tools to ensure that non Partners can be upskilled in the JL service standards.

• Work across both internal and external teams to support all non Partner resources.

Key skills

• Decision Making:- Identifies the issue/opportunity, then gathers the relevant information and alternative viewpoints to form options and evaluates to drive an informed outcome.

• Commerciality:- Demonstrates an innate passion for and understanding of Retail. This includes knowledge of our competitors and the wider social, political and economic factors which impact our business. Understands the Partnership business model and our integrated objectives and uses this understanding to make well informed decisions that support key business objectives.

• Stakeholder Management:- Identifies who is impacted by or involved in your goals/objectives and therefore who is key to achieving the desired successful outcomes. Understands the motivations and priorities of these stakeholders and takes these into account in order to build and manage sustainable relationships. Can anticipate potential challenges stakeholders may bring and puts plans in place to achieve collaboration.

• Continuous Improvement:- Thinks boldly and sees issues and opportunities from all angles and multiple perspectives, even the unprecedented to draw out meaning and connections and make recommendations to adjust strategy and outcomes as a result. Generates a number of workable options and overcomes barriers to finding solutions.

• Data Analysis:- Evaluates and analyses different types of complex data objectively and sees patterns and meaning to establish the key relevant facts. Uses this thinking to make credible recommendations to inform critical decision making.

Essential skills/experience you’ll need

• Retail trading and operational experience

• Stakeholder management experience

• Data analysis and reporting including the use of spreadsheets to monitor performance and generate reports 

Desirable skills/experience you may have 

• Working with concessions in a retail environment

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.