Account Co-ordinator

We have 2 vacancies in our B2B Account Coordinator role. 

As an Account Coordinator, you'll have the important job of managing the order and delivery/payment process for our UK and international business customers, working with internal supply chain contacts to ensure a seamless experience every time.

You'll be the first point of contact for customers with respect to their deliveries and working in tandem with the account managers, you’ll play a vital role in providing exceptional customer service and representing the John Lewis Partnership with pride.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Expected Salary - up to £35,000 (depending on experience) 

• Contract type - This position is a Fixed Term Contract/Secondment until the end of January 2027. 

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for a minimum of 2 days a week in the office. There may also be some travel to customers.

• Location - This role is based at our Bracknell Head Office. 

• Interviews - We anticipate a 1 stage interview process in person at our Bracknell campus, w/c 3rd August onwards, 

Key responsibilities

During a typical day your responsibilities would include:-

• Managing the ordering and delivery process efficiently and accurately by gathering information to meet both UK and international customer needs.

• Dealing with customer queries and complaints professionally and calmly. Finding quick solutions to any issues that may arise.

• Communicating and troubleshooting between departments and customers.

• Account and Business Manager support.

Essential skills/experience you’ll need

• Able to work in a fast-paced environment

• Great customer service skills

• Ability to use your own initiative

• Solutions-focused with a great attention to detail to ensure accuracy in your work

Desirable skills/experience you may have

• Ability to work with and use data to lead your decision making 

• Understanding of the Waitrose brand

• John Lewis and/or Waitrose Supply Chain systems and processes

#LI-HEADOFFICE

#LI-LB6

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment