John Lewis stores get £50m boost in latest phase of store transformation

John Lewis is investing £50m this year across five stores as part of a long-term programme to transform and elevate all 36 stores across its estate into retail destinations for customers to discover, explore, and enjoy.

Customers in Glasgow, Cambridge, Leicester, Reading, and Liverpool will benefit from this latest phase of investment. Glasgow will receive more than £20m in a full redevelopment – the largest single-store investment made by the brand in recent years. The refurbishments will bring new brands, elevated products and experiences, and an environment that meets customers’ wants and needs.

This investment is the latest acceleration of John Lewis’s wider £800m brand transformation. Over time, every John Lewis store will benefit from investment designed to improve the customer experience and respond to changing customer expectations, specifically the growing demand for inspiration, Partner expertise, and a seamless cross-channel experience.

As shopping habits evolve, customers want to move seamlessly between online and in-store shopping. John Lewis continues to see strong demand for the unique experiences that only physical stores can provide: tailored expert advice, personal styling, and the opportunity to experience products first-hand.

The investment to create inspiring retail destinations is delivering results. Refurbished stores have consistently achieved sales growth following investment, alongside improvements in customer satisfaction, giving John Lewis confidence to continue investing across its estate.

The Glasgow redevelopment will see every floor of the 28,000 square metre store upgraded across fashion, beauty, home and technology. The store will remain open throughout the refurbishment, with the phased transformation running through to spring 2027.

Alongside Glasgow, multi-million-pound investments will be made in the John Lewis Cambridge, Leicester and Reading stores, while the Liverpool store will receive further enhancements following its investment last year.

The latest investment sits alongside the transformation of John Lewis’ hospitality offer, with its new Platter John Lewis concept being rolled out across 32 cafés and restaurants by the end of 2027.