Hotel Leisure Assistant

About the role

Hotel Leisure Assistant - Leckford Estate (Longstock House)

At a glance
● Working pattern - Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.

● Salary - The salary for this role is £12.40 per hour.
● Contract type - This is a permanent role.

About the role

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

Duties & Responsibilities: 

• Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• Resolving guest queries/complaints at the first point of contact.
• Interacting with guests, sharing product knowledge on drinks and food.
• Primary function is food service, Serving guest orders from kitchen to table, clearing tables daily and weekly hygiene checks.
• Cleaning down and resetting rooms  in readiness for the next service.
• Knowing and understanding wine/drinks, serving coffee etc . - Will be trained on knowledge of drink varieties.
• Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.
• Bagging up of laundry to be taken by a supplier and cleaned.
• Some occasional kitchen portering work - operating the dishwasher and putting away items used within the kitchen and dining rooms.
• Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).

About Leckford Estate (Longstock House)

Within the beautiful Hampshire countryside sits the picturesque Leckford Estate. 4000 acres containing our Farm, Farmshop, Plant Nursery, award-winning Water Gardens and our holiday escapes; Leckford Abbas and Leckford Lodges & Camping.

At the Lodges & Camping, our guests can relax in one of our fully furnished Lodges, get the ‘glamping’ experience in our Safari Tents or take advantage of one of our Ready Pitched Tents. 

The Lodges & camping give our guests freedom, they can come and go as they please. They can take in the peaceful countryside, go out and visit local attractions or take full advantage of the facilities onsite which include; Children's Play Area's, Games Room, Bicycles, Tennis Court, Bowling Green, Putting Green.

Our guests can also take a visit to the onsite Apple Press Lodge restaurant for tasty food cooked fresh by our expert kitchen brigade.

You also can view a copy of the full job outline:-
  
External applicants- please view the attached job outline 

Internal applicants- please click here

Essential skills you’ll need:-

• Self-motivated/ Industrious
• Proficient in IT systems and able to use standard software
• Excellent communication skills
• Proven experience of the hospitality industry

 
Desirable skills you could bring:-

• Level 2 Food Safety
• Experience of hospitality industry

Benefits of the Partnership and the role 

You will enjoy 25% discount at John Lewis and 20% in Waitrose 
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Our package also includes an exciting chance for live-in accommodation that can be tailored to the needs of our ideal candidate.

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

Important Information - Application and Interview Process 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). 
Once you've submitted an application the next steps of the process, if successful, will include a one to one interview (and a Technical Trade test - delete if not required)
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.

For internal use only:

#LI-JLPGR 
#LI-KL1
 

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

Attachment: Download Job Attachment