Insight Manager

Are you a commercially minded insight professional looking to make a transformative impact?
As an Insight Manager you will play a pivotal role in guiding strategic decision-making to deliver our business plan and enhance customer and Partner experiences.

In this role, you will triangulate a wide range of internal and external data sources, from market and competitor trends to consumer behaviours, delivering clear, actionable insights for senior stakeholders. Bringing outstanding commercial acumen and a business-savvy mindset, you will digest complex analytics and craft compelling, punchy narratives that turn data into measurable commercial impact.

If you excel at applying strategic insight in a fast-paced retail environment, we would love to hear from you.

Expected salary - Salary up to £80,000 depending on experience

Contract type - This position is a 12 month fixed term contract

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings, with a typical core day of Thursday.

Location - This role is based at our London Office 

Key responsibilities

• Lead significant strategic insight projects to deliver clear, relevant and actionable insight to stakeholders, validated & triangulating via multiple sources
• Lead the scoping of insight objectives for complex projects and agree with key stakeholders ensuring the right methodologies are used
• Constantly seek out more powerful, richer insight sources / opportunities and demonstrate an ability to be innovative and proactive using external sources and customer trends.
• Supporting the cross pollination of our insights across DI&A and the broader partnership
• Ensure insight objectives are clear and agreed with key stakeholders, and adopt the most appropriate methodology to drive out robust actionable insights.
• Triangulating a range of data sources to answer specific business questions and or proactively identify new insights key to business planning

Essential skills/experience you’ll need

• Extensive experience in a customer insight Manager role: Either client or agency-side, gathering and leveraging a range of insight and data sources to drive action & measurable impact in grocery of retail 
• Market Intelligence & Industry Insight: Demonstrates a deep understanding of core market intelligence and market share providers (i.e. BRC, IMRG, GFK, Circana) with a strong, perspective on the benefits and drawbacks of each supplier
• Advanced Analytics & Data Storytelling: Proficient in working with complex, large-scale data sets utilising tools such as Nielsen Digital Purchases, TGI, Tableau,  to transform raw data into compelling, high-impact commercial narratives for senior audiences
• AI & Emerging Technologies: Skilled in deploying cutting-edge AI technologies (e.g., Gemini, Notebooks) to rapidly synthesise complex information into actionable, business-critical insights
• Commercial Acumen & Financial Management: Outstanding commercial acumen, with proven experience in business partnering commercial, merchandising and buying teams
• Trend Analysis & Cultural Awareness: Maintains a continuous pulse on consumer trends, market shifts, and cultural dynamics to identify forward-looking opportunities
• Stakeholder Engagement & Presentation: Highly confident and articulate communicator, adept at presenting strategy and data-driven recommendations to senior leadership and large audiences. Able to build, manage and influence diverse cross functional stakeholder relationships across all levels of a business.

Desirable skills/experience you may have

• Experience in more Purpose led & or employee owned retail environments 
• Experience in developing thought leadership materials or publishing papers

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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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