Home Furnishings Installer, London

As a John Lewis Partner Fitter, you’ll combine hands-on skill with a warm, customer-focused approach to deliver exceptional in-home experiences. In this role, you’ll fit a variety of premium window dressings, including curtains, blinds, shutters, poles, and tracks to our ‘Right Fit First Time’ standard. Proudly acting as a brand ambassador for the John Lewis brand, you’ll bring our values to life in customers’ homes while delivering an exemplary service every day.

Due to its nature, you need to be 18 years or older to work in this role and have a full clean driving licence.

This role will cover the Peter Jones and Kingston Catchments, you will be required to be able to collect goods from these areas as part of your working day

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

-Safely and accurately fit home furnishing products and window dressings (curtains, blinds, shutters, poles, and tracks) to the 'Right Fit First Time' standard.  

-Provide a professional customer experience in homes by demonstrating products, offering expert advice, and making tailored recommendations.

-Manage your daily appointment schedule efficiently to ensure smooth, punctual visits.

-Drive safely and inline with the Partnerships driver handbook guidelines,  between customer homes, service buildings, and branches using a business vehicle, picking up goods from designated collection points.

-Maintain up-to-date product knowledge through occasional branch visits, contributing to the success of your team and wider Home Service operations.

Please note that you will have access to a business-use vehicle and required equipment to complete your responsibilities in this role.

Essential skills/experience you’ll need

-Full, clean driving license

-Excellent Customer service skills

- Good understanding of technology

-Communication skills

-Confidence working independently

Desirable skills/experience you may have

-Proven sales experience

- Experience using DIY tools 

-Understanding of window dressings

-Experience fitting Home Furnishing products

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.